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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced environment.
- Company: Join Safran, a global leader in aviation and defence, recognised as one of the world's best companies.
- Benefits: Enjoy competitive pay, career growth, and the chance to work in a transformative team.
- Other info: Opportunity to work with cutting-edge technology and contribute to a sustainable future.
- Why this job: Make a real difference by ensuring top-notch service delivery in a dynamic industry.
- Qualifications: Strong communication skills and experience in customer service or order management.
The predicted salary is between 30000 - 40000 £ per year.
Safran is an international high-technology group, operating in the aviation, defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
We are looking for a motivated and detail-oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast-paced, detail-focused role requiring strong communication, organisation and problem-solving skills.
- Act as the primary point of contact for a portfolio of Aftermarket customer repairs
- Manage customer enquiries via phone and email, providing timely and accurate updates
- Generate quotations, manage orders and resolve customer issues efficiently
- Review purchase orders and conduct contract reviews to ensure compliance
- Coordinate scheduling and order management in line with customer delivery requirements
- Work cross-functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
- Monitor repair progress and proactively manage customer expectations
- Identify and escalate any risks to delivery or performance
- Maintain accurate documentation and improve communication processes
- Support continuous improvement (CI) and Lean activities within the team
- Ensure adherence to company policies including EH&S and quality procedures
Essential skills and experience:
- Strong customer service mindset with excellent communication skills
- Experience within a customer service or order management environment
- SAP experience, ideally within Sales & Distribution modules
- High attention to detail and ability to manage multiple priorities
- Proactive approach with strong problem-solving skills
Desirable skills and experience:
- Experience within the aerospace or defence sector
- Understanding of export requirements (e.g. EUU's, export licences)
- Exposure to Lean or continuous improvement methodologies
Customer Service Representative in Birmingham employer: Safran
Contact Detail:
Safran Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Safran's values, recent projects, and their role in the aerospace and defence sectors. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and problem-solving.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've successfully managed customer queries or resolved issues. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Safran
✨Know Your Stuff
Before the interview, make sure you understand Safran's role in the aviation and defence sectors. Familiarise yourself with their products and services, especially those related to customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills, problem-solving abilities, and attention to detail. Think of specific situations where you successfully managed customer queries or resolved issues, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the Aftermarket Military Customer Services team and how they contribute to Safran's mission. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Proactive and Positive
During the interview, maintain a proactive attitude. If discussing challenges, focus on how you overcame them rather than just the problems themselves. A positive mindset can be contagious and will leave a lasting impression on your interviewers.