At a Glance
- Tasks: Provide IT support and maintain tech solutions for a leading aerospace company.
- Company: Join Safran, a global leader in aerospace and defence technology.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge technology.
- Other info: Opportunity to engage in improvement initiatives and develop your skills.
- Why this job: Make a real impact in a dynamic environment while supporting innovative tech solutions.
- Qualifications: Strong IT support background and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking. With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.
The Technical Support Specialist supports the implementation, operations and maintenance of an effective technology stack focused on delivering the support needed for the SGB business. Providing support through both ServiceNow and 'at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists in supporting, implementing and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist. The Technical Support Specialist is knowledgeable in most aspects of the Information Technology deployed in the SGB business.
Scope of Responsibilities- Provide day-to-day operational IT support for business users across:
- Newport (primary site)
- Cwmbran (offsite location)
- Ensure continuity of IT services ("keeping the lights on") across all supported sites.
- Manage and resolve:
- Support tickets
- Incidents and system failures
- Service requests (e.g., new PCs, hardware deployment)
- Contribute to project-related activities when required, although this is a smaller portion of the role.
- Opportunity to get involved in improvement initiatives beyond BAU support.
Strong background in IT support and understanding of service desk / service support environments.
Technical Skills- ITIL certified (or strong understanding of ITIL practices as standard for IT support roles) although not essential.
- Proficient in Microsoft services and tools. ServiceNow experience is advantageous.
- Industry background is flexible (manufacturing/industrial experience not required).
- Demonstrates initiative and proactive approach to work.
- Confident in delivering presentations and cross-training sessions.
- Strong communication skills, both written and verbal.
- Good analytical and problem-solving ability (able to diagnose issues effectively).
- Self-motivated and able to work independently.
Technical Support Specialist in Newport employer: Safran UK
Safran is an exceptional employer, offering a dynamic work environment where innovation meets sustainability in the aerospace and defense sectors. With a strong commitment to employee growth, Safran provides extensive training opportunities and encourages participation in improvement initiatives, ensuring that every team member can contribute meaningfully to the company's mission. Located in Newport, employees benefit from a collaborative culture that values initiative and proactive problem-solving, making it an ideal place for those seeking a rewarding career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Newport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Safran UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Safran UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Safran UK!
✨Direct Apply to Safran UK
Let's not forget to apply directly through the Safran UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Specialist in Newport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Safran UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Safran UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Safran UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
