At a Glance
- Tasks: Support customers with technical expertise and build strong relationships to enhance satisfaction.
- Company: Join Safran, a global leader in aerospace and defence, committed to innovation and diversity.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to work on exciting projects.
- Other info: Be part of a collaborative team with excellent career growth potential.
- Why this job: Make a real impact in the aerospace industry while fostering long-term customer loyalty.
- Qualifications: 5+ years in aeronautical maintenance and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
Safran HE is seeking a customer-focused Field Representative to act as the key interface between the business and its customers.
Combining technical expertise with strong relationship management skills, the role supports operational readiness, maximises equipment availability, resolves technical challenges, and enhances customer satisfaction while fostering long-term customer loyalty and business growth.
Safran - Here, we craft excellence together.
At Safran, excellence is a journey - and we'd love you to be a part of it.
As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision
About the Role
- Ensure
- Operational
Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.
- Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.
- Support Services and
- Products
Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.
- Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.
- Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.
Scope of Responsibility
- Operators.
- Third-Party Maintenance Centre's.
- Safran HE Network Partners.
- Performance Indicators
- Annual customer visit requirements as defined by the Field Representative Manager
- Customer requests follow-up & closure
- Customer complaints (Product or technical support)
- Maintain Fleet Data across allocated fleet to greater than 85%
- FLY Event Report quality
- What You'll Bring
Essential
- Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.
- At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain.
- Must demonstrate working knowledge of the language used in maintenance documentation.
- Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
- Willingness to travel frequently for professional purposes.
- Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota.
Desirable
- Attendance at theoretical and practical training sessions on Safran HE products.
- Proven experience as a technical or operational support interface.
- Up-to-date training in Human Factors and Aviation Legislation.
- Knowledge of helicopter airframes.
- Advanced proficiency in standard office software applications
Field Representative employer: Safran UK
At Safran, we prioritise our people and offer a supportive work environment that fosters diversity, innovation, and opportunity. With an impressive range of benefits including 33 days of holiday, a leading pension scheme, and enhanced family-friendly policies, we are committed to employee growth and well-being. Join us in Cwmbran, where you can be part of a global leader in aerospace and defence, contributing to a sustainable future while enjoying a vibrant work culture and numerous engagement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Representative
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Safran UK for a Field Representative. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Safran UK, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Safran UK, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Safran UK
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Safran UK.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Safran UK. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Safran UK love seeing candidates who not only have technical skills but also fit well within their team culture.
