At a Glance
- Tasks: Design innovative solutions for customer technical enquiries in the aerospace industry.
- Company: Join Safran, a global leader in aerospace and defence with a commitment to sustainability.
- Benefits: Enjoy 33 days holiday, flexible working, and a range of health benefits.
- Other info: Be part of a diverse team with opportunities for personal growth and career advancement.
- Why this job: Make a real impact in a dynamic environment focused on innovation and excellence.
- Qualifications: Experience with Catia V5 and a good understanding of manufacturing processes required.
The predicted salary is between 35000 - 45000 £ per year.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024.
Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.
We are looking for passionate individuals to join our Aftermarket team as an In Service Solution Design Engineer at our Imperial Park site (Newport).
About the role: You will work as part of the growing aftermarket engineering team to investigate and design solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. Proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintain customer satisfaction for the entire Safran Seats portfolio.
Key Responsibilities and Duties:
- Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales.
- Log, investigate and coordinate root cause analysis reviews to understand the cause of in-service failures.
- Participate in design reviews of new product development, to ensure lessons learned are applied to new designs to reduce ISI's.
- Provide engineering support to the Part 145 Facility.
- Conduct drawing changes to reflect new material with regards to obsolescence.
Why work at Safran:
- A global presence: Be part of a global aerospace, defence & space business with over 100,000 colleagues, across 300 sites in 30 countries.
- Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.
- Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place.
- Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities.
- A culture of excellence: join a team that values collaboration, integrity, and continuous improvement.
Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassador, Employee Forum, Charity Partnerships and Wellbeing Programs.
Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:
- 33 days holiday (including bank holidays).
- Industry leading pension scheme with salary sacrifice employer contributions up to 10%.
- Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members.
- Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme.
- 4 x Life Assurance.
- Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection.
- Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme.
- Annual share save schemes.
- Option for hybrid and flexible working arrangements.
- Opportunities for career advancement and personal growth.
What you'll bring:
Knowledge, Experience, Training and Qualifications
- Essential: Experienced user of Catia V5 (or other 3D CAD packages). Good understanding of manufacturing processes, techniques and design for manufacture and assembly.
- Desirable: Mechanical or Electrical Engineering qualification. Experience of Engineering data requirements.
Competencies, Behaviours and Skills:
- Attention to detail.
- Ability to work unsupervised / self-motivated.
- Good team working skills.
- Ability to communicate at all levels.
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
Design Engineer (In-Service Solution) in Cwmbran employer: Safran UK
At Safran, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in Newport, South Wales. Our commitment to employee growth is evident through tailored training programmes and career advancement opportunities, while our culture of collaboration and innovation fosters a sense of belonging and purpose. With competitive benefits, including generous holiday allowances and flexible working arrangements, we empower our team to thrive both professionally and personally as we work together towards a sustainable future in aerospace.
StudySmarter Expert Advice🤫
We think this is how you could land Design Engineer (In-Service Solution) in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to current employees at Safran through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Safran's latest projects and innovations. Show us that you're not just interested in the role, but also in being part of our mission to decarbonise aerospace.
✨Tip Number 3
Practice your problem-solving skills! As a Design Engineer, you'll need to tackle technical challenges. Brush up on your engineering principles and be ready to discuss how you'd approach real-world scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us that you’re genuinely interested in joining the Safran family.
We think you need these skills to ace Design Engineer (In-Service Solution) in Cwmbran
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Design Engineer role. Highlight your experience with Catia V5 and any relevant engineering qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for aerospace and how you can contribute to Safran's mission. Be genuine and let us know why you want to be part of our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We love candidates who can think critically and come up with innovative solutions, especially in customer support scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Safran family!
How to prepare for a job interview at Safran UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Catia V5 and other 3D CAD packages. Be ready to discuss your experience with manufacturing processes and design for manufacture and assembly. This will show that you're not just familiar with the tools, but you understand how they fit into the bigger picture.
✨Show Your Problem-Solving Skills
Since the role involves investigating customer technical enquiries, prepare examples of how you've tackled similar challenges in the past. Think about specific situations where you identified root causes and implemented effective solutions. This will demonstrate your proactive approach and ability to support customers.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex engineering concepts in simple terms. During the interview, be sure to engage with your interviewers, ask questions, and clarify any points if needed. This shows that you can communicate at all levels, which is crucial for maintaining customer satisfaction.
✨Embrace the Culture
Safran values diversity, innovation, and collaboration. Familiarise yourself with their mission to decarbonise aerospace and their commitment to a fulfilling work environment. Be prepared to discuss how your values align with theirs and how you can contribute to their culture of excellence.
