General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions. Reference 2026-186652 Position descriptionDomainResearch, design and developmentJob field / Job profileQuality - development quality assurance (design / industrial engineering / tools/ support and services) Job titleCustomer Quality Assurance LeadEmployment typePermanentProfessional categoryProfessional, Engineer & ManagerPart time / Full timeFull-timeJob descriptionSafran – Here, we craft excellence together.At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification & in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions. The Customer Quality Assurance Lead is a specialist role, acting as a link between Safran Electrical & Power UK Ltd and the Customer, to ensure engineering design and production standards meet customer, safety and regulatory (EASA, CAA) standards, focusing on risk mitigation and process compliance. It's a senior role responsible for implementation and oversight of the customer support program, bridging the gap between 21G production organisation and the consumer; overseeing complaints, investigation requests, and continuous improvement in accordance with airworthiness requirements. The Customer Quality Assurance Lead will be the business specialist, familiar with the customers contract requirements and leading program teams to contract expectations fulfilment by following established business processes. Key responsibilities:•Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment•Represent customer interests on site when supporting programs and production•Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC•Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits•Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business.•Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer.•Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance•Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirementsBut what else? (benefits, specificities, etc.)Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you, both in and out of work, including:•Competitive salary •Excellent Pension and bonus scheme •33 Days Holiday (including bank holidays) •Dental and BUPA cover •Workplace nursery scheme •Midday finish on Fridays •Enhanced family friendly policies •Wellbeing programme •Employee assistance programme including health and finance •Onsite subsidised canteen •We support your ambitions with training, development, a personalised career plan and mobility opportunities. Candidate skills & requirementsWhat You'll Bring: •3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions •Demonstrated problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black desired •APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA •Knowledge of ISO9001, AS9100 QMS standards deployment and implementation. •Understanding of EASA / CAA Part 21J / Part 21G / Part 145 •Experience in internal and external audit and auditing techniques, lead auditor trained preferred •Experience with working in a technical production environment leading engineering teams We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs. Position locationJob locationEurope, UK, England, LondonCity (-ies)Westfield Road LU7 9RH Pitstone, Buckinghamshire
Customer Quality Assurance Lead in London employer: Safran Group
At Safran, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of aerospace innovation. Our commitment to employee growth is evident through extensive training opportunities and a culture that champions diversity and collaboration. With generous benefits including 33 days of holiday, a leading pension scheme, and a focus on sustainability, working at our Llantarnam Industrial Park location means being part of a forward-thinking team dedicated to excellence and making a meaningful impact in the industry.
