Head of Contact Centre (Permanent) in Gloucester

Head of Contact Centre (Permanent) in Gloucester

Gloucester Full-Time 56700 - 69300 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and drive Continuous Improvement strategies across the business for operational excellence.
  • Company: Join Safran, a global leader in aerospace and defence with a commitment to innovation.
  • Benefits: Enjoy flexible benefits, competitive salary, early finishes on Fridays, and professional development opportunities.
  • Other info: Inclusive environment with opportunities for personal growth and community involvement.
  • Why this job: Be part of a mission to decarbonise aerospace and shape a sustainable future.
  • Qualifications: Lean Sigma Black Belt certified with experience in leading transformation projects.

The predicted salary is between 56700 - 69300 £ per year.

Safran is an international high-technology group operating in the fields of aerospace, space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance.

Your Role: The Head of Continuous Improvement is a critical role within the Safran Landing Systems OEM site where you will design, lead and drive the Continuous Improvement strategy across the business. You will work across all functions of the site to shape organisational change, improve operational performance, and deliver sustainable business transformation. You will champion Lean Six Sigma methodologies, QRQC, and operational excellence initiatives to enhance efficiency, effectiveness, and value creation throughout the business.

Key responsibilities:

  • Lead site-wide Continuous Improvement & transformation programmes, communicating the strategic vision at all levels
  • Engage, coach and influence the Senior Leadership Team on QRQC and CI best practice to identify & drive key projects to improve efficiency and effectiveness
  • Lead Kaizen events, workshops, business recovery planning activities, and complex problem-solving initiatives
  • Develop and standardise CI frameworks, processes, tools, and benchmarks
  • Build capability across the organisation through Lean Six Sigma coaching and mentoring
  • Monitoring and reporting project performance, milestones, risks, and benefits realisation
  • Creating cross-functional engagement frameworks that drive collaboration and continuous improvement

What You’ll Bring:

  • Lean Sigma Black Belt certified (essential)
  • Demonstrable experience leading implementation / organisational transformation through a line role, quality, or continuous improvement environment
  • Proven track record of leading and developing multi-function high performing teams at Senior Management level
  • Experience in managing large, complex projects successfully

Desirable:

  • Ideally, experienced in complex engineering and manufacturing environment, including within relevant business sectors; Engineering/Manufacturing/Utilities

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.

Head of Contact Centre (Permanent) in Gloucester employer: Safran Group

At Safran, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of aerospace innovation. Our commitment to employee growth is evident through extensive training opportunities and a culture that champions diversity and collaboration. With generous benefits including 33 days of holiday, a leading pension scheme, and a focus on sustainability, working at our Llantarnam Industrial Park location means being part of a forward-thinking team dedicated to excellence and making a meaningful impact in the industry.

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Contact Details:

Safran Group Recruitment Team

We think you need these skills to ace Head of Contact Centre (Permanent) in Gloucester

Lean Six Sigma Black Belt
Organisational Transformation
Project Management
Continuous Improvement Strategy
Operational Excellence
Kaizen Facilitation
Coaching and Mentoring