MRO Returns & Logistics Coordinator in Essex

General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions. Reference 2026-185853 Position descriptionDomainPrograms / Customer RelationsJob field / Job profileSales / marketing - Sales administratorJob titleMRO Returns & Logistics CoordinatorEmployment typePermanentProfessional categoryEmployees / StaffPart time / Full timeFull-timeJob descriptionThis exciting opportunity sits within a multidisciplinary, team the MRO Returns and Logistics co-ordinator is responsible for accurately receiving and processing customer returns in the MRO shop environment ensuring alignment with departmental objectives and regulatory requirementsScope of Responsibilities- This role ensures all received items and paperwork comply with company and regulatory requirements. Responsibilities include precise data entry into the ERP system, managing in-house and external repairs, tracking shipments, maintaining compliance and facilitating clear communication across team. - Being highly diligent, organised and having strong attention to detail is essential for this role.- Willingly undertake additional tasks and responsibilities within the MRO team outside of your main duties, in support of cross-functional teamwork and business objectives•Proactively flag and help investigate any documentation, data, or compliance issues•Share information and process performance in QRQC (Quick Response Quality Control) meetings •Maintain a clean, safe, and organised work area in line with 5S principles•demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation•Proactively communicate any risks or opportunities related to meeting the business objectives•Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performanceBut what else? (benefits, specificities, etc.)Knowledge, Experience, Training and QualificationsItemEssential or DesirableExperience in logistics, goods inwards or similar technical operational environmentEssentialExperience using ERP systemsEssentialUnderstanding of MRO compliance and regulatory requirements DesirableStrong attention to detailEssentialParticipates in mandatory training for the areaEssentialMust be able to interface with departments within the companyEssentialCompetencies, Behaviours and Skills ItemEssential or DesirableStrong communication skills both written and verbalEssentialStrong team spiritEssentialAbility to adapt to changing prioritiesEssentialAbility to prioritise workloadEssentialWillingness to Cross train within the MRO team to support business objectivesEssentialCompetent user of IT toolsEssentialCandidate skills & requirementsKey Responsibilities and Duties •Receive, inspect, and photograph all incoming parts from customers, ensuring detailed visual records are maintained•Verify all relevant paperwork is present and accurate upon receipt•Enter all information accurately into the ERP system•Book in parts for in-house repair ensuring proper routing and allocation within the facility•Review approved supplier list to ensure we are only sending items to repair to approved contractors/subcontractors•Request RMAs (Return Material Authorisations) from contractors/subcontractors and manage the associated documentation•Raise purchase orders in the ERP for approved contractors/subcontractors for external repairs•Prepare customs invoices and shipping documents for parts being returned to contractors/subcontractors and package items securely for despatch•Liaise with the Goods Inwards department to ensure only MRO parts are received in the area, redirect other deliveries appropriately•Maintain and update current work instructions with any change to customer details or changes to process within the ERP system•Keep records and files audit-ready to support traceability and compliance with company and regulatory requirements•Proactively flag and help investigate any documentation, data, or compliance issues•Share information and process performance in QRQC (Quick Response Quality Control) meetings •Maintain a clean, safe, and organised work area in line with 5S principles•demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation•Proactively communicate any risks or opportunities related to meeting the business objectives•Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performancePosition locationJob locationEurope, UK, WalesCity (-ies)Unit 1 & 2, Celtic Way, Imperial Park , NP10 8BE Newport