Customer Service Representative M-F in Wolverhampton

Safran Actuation Systems UK is a world‑class centre for the design, manufacture and support of actuation and flight‑control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best.

Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do.

What you'll do:

• Drive a culture of Customer First in all customer interactions with Collins Aftermarket Services Actuation (ASA).
• Manage a portfolio of customers in the MRO as primary point of contact.
• Be responsible for enhancing customer information, communications, and documentation to improve service levels.
• Pro-actively work within a multi-disciplined team that meets customer expectations and deadlines.
• Work independently to confer with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, create and manage quotations and obtain or address customer complaints.
• Schedule/Order management - Agree and manage customer delivery requirements with the Operational Team ensuring requirements and commitments are understood by all parties.
• Understand the operational contractual obligations relating to each order including warranty, penalties for late delivery and schedule adherence and ensure that obligations are met.
• Use organization and product knowledge to address more difficult inquiries and provide follow up.
• Develop documentation and standard work to solve difficult customer issues/requests/complaints.
• Monitor adherence to agreed schedules, manage customer expectations and issue regular status reports.
• Prepare and issue performance charts for key customers.
• Proactive identification of operational performance issues on quotes, orders, returns ensuring appropriate issues are escalated in a timely manner.
• Confer with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Report issues through QCPC (turn back procedure).
• Resolve invoice queries to collect cash.
• Work in a manner that adheres to all the company's Ethical Standards, Information Technology Policies, People Philosophies and EH&S Policies and Procedures.

What you'll bring:

• Good practical knowledge and understanding of Aerospace industries.
• Experience of Customer Portals such as Exostar.
• Planning and organising skills with attention to detail, data input accuracy of the greatest importance.
• Flexible approach, calm under pressure and responsive to change.
• Good interpersonal and people management skills.
• Good presentation and communication skills.
• Able to empathetically communicate customer expectations.
• 5 years of relevant experience is required.
• Experience in SAP and Microsoft Office preferred.
• Able to undertake domestic and overseas travel as required.

Why Safran?

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 colleagues, across 300 sites in 30 countries.
• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.
• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place.
• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities.
• A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement.
• Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.