At a Glance
- Tasks: Be the go-to person for customer queries and manage orders with precision.
- Company: Join a dynamic team in the aerospace and defence sector.
- Benefits: Competitive pay, growth opportunities, and a supportive work environment.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference by ensuring top-notch service for our customers.
- Qualifications: Strong communication skills and experience in customer service or order management.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a motivated and detail‑oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast‑paced, detail‑focused role requiring strong communication, organisation and problem‑solving skills.
Responsibilities
- Act as the primary point of contact for a portfolio of Aftermarket customer repairs
- Manage customer enquiries via phone and email, providing timely and accurate updates
- Generate quotations, manage orders and resolve customer issues efficiently
- Review purchase orders and conduct contract reviews to ensure compliance
- Coordinate scheduling and order management in line with customer delivery requirements
- Work cross‑functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
- Monitor repair progress and proactively manage customer expectations
- Identify and escalate any risks to delivery or performance
- Maintain accurate documentation and improve communication processes
- Support continuous improvement (CI) and Lean activities within the team
- Ensure adherence to company policies including EH&S and quality procedures
Essential Skills and Experience
- Strong customer service mindset with excellent communication skills
- Experience within a customer service or order management environment
- SAP experience, ideally within Sales & Distribution modules
- High attention to detail and ability to manage multiple priorities
- Proactive approach with strong problem‑solving skills
Desirable Skills and Experience
- Experience within the aerospace or defence sector
- Understanding of export requirements (e.g. EUU's, export licences)
- Exposure to Lean or continuous improvement methodologies
Customer Service Representative in Wolverhampton employer: Safran companies
Join our dynamic Aftermarket Military Customer Services team as a Customer Service Representative, where you will thrive in a supportive and fast-paced environment that values your contributions. We offer comprehensive training, opportunities for professional growth, and a culture that prioritises teamwork and continuous improvement, all while being part of a company committed to excellence in the aerospace and defence sector. Located in a vibrant area, we provide a unique chance to engage with cutting-edge technology and make a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of customer service.
We think you need these skills to ace Customer Service Representative in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our Aftermarket Military Customer Services team!
Show Off Your Communication Skills:Since this role is all about managing queries and keeping customers happy, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any relevant experience you have in handling customer enquiries.
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you’re ready to jump in and help resolve customer issues efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Safran companies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in the Aftermarket team. Familiarise yourself with managing customer queries, generating quotations, and coordinating with different teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to discuss examples from your past experiences where you've effectively managed customer interactions. Think about how you resolved issues or provided updates, as these stories will highlight your ability to maintain a high level of service delivery.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process on how you would handle customer complaints or order discrepancies. This will show that you're proactive and can think on your feet.
✨Highlight Attention to Detail
In a fast-paced environment, attention to detail is crucial. Prepare to discuss how you've managed multiple priorities in previous roles while ensuring accuracy. You might want to mention any experience with SAP or similar systems, as this will further illustrate your capability to handle the demands of the job.
