At a Glance
- Tasks: Provide day-to-day IT support and manage technical solutions for business users.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Engage in exciting improvement initiatives beyond regular support tasks.
- Why this job: Be the go-to tech guru and make a real difference in daily operations.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
The Technical Support Specialist supports the implementation, operations and maintenance of an effective technology stack focused on delivering the support needed for the SGB business. Providing support through both ServiceNow and ‘at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists in supporting, implementing and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist. The Technical Support Specialist is knowledgeable in most aspects of the Information Technology deployed in the SGB business.
Scope of Responsibilities
- Provide day-to-day operational IT support for business users across:
- Newport (primary site)
- Cwmbran (offsite location)
- Brackley (smaller user base supported remotely)
- Ensure continuity of IT services ('keeping the lights on') across all supported sites.
- Manage and resolve:
- Support tickets
- Incidents and system failures
- Service requests (e.g., new PCs, hardware deployment)
- Contribute to project-related activities when required, although this is a smaller portion of the role.
- Opportunity to get involved in improvement initiatives beyond BAU support.
Technical Support Specialist in Cwmbran employer: Safran companies
As a Technical Support Specialist at SGB, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our Newport location offers a supportive culture with ample opportunities for professional growth, ensuring you can develop your skills while contributing to meaningful projects. Enjoy the benefits of a close-knit team, flexible working arrangements, and the chance to make a real impact on our technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the tech support field. They can give you insider info on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you'd handle specific issues, like system failures or support tickets, and be ready to share your thought process.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight examples where you've successfully resolved IT issues or improved processes. This will demonstrate your value as a Technical Support Specialist.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Specialist in Cwmbran
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your relevant experience and skills that match the job description, especially in IT support and service management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We love to see candidates who can think on their feet and keep the lights on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Safran companies
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies and systems mentioned in the job description. Familiarise yourself with ServiceNow and any other tools relevant to the role. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about specific incidents where you managed support tickets or system failures. This will demonstrate your ability to keep the lights on and ensure continuity of IT services.
✨Understand the Business Context
Research the SGB business and its operations. Knowing how your role as a Technical Support Specialist fits into the bigger picture will help you answer questions more effectively and show your genuine interest in the company.
✨Be Ready for Teamwork Questions
Since you'll be working closely with other IT team members and stakeholders, prepare to discuss your experience collaborating with others. Think of examples where you contributed to projects or improvement initiatives, even if they were outside your usual responsibilities.
