At a Glance
- Tasks: Join our team to manage customer support and ensure smooth operations in a dynamic environment.
- Company: A leading company in the aviation industry focused on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Engage in continuous improvement initiatives and develop valuable skills in a supportive atmosphere.
- Why this job: Be part of a crucial team that directly impacts customer satisfaction and operational success.
- Qualifications: Strong attention to detail, excellent communication skills, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
The Part 145 Admin will be an active member of the Part 145 team and key to maintaining our Approvals.
Scope of Responsibilities
- Ensure all admin tasks are completed in line with the set KPI's to ensure we meet the customer requirement. Attention to detail is essential.
- Be confident to communicate to customers and suppliers both internal and external.
Technical Mind-set
- Computer Literate
- Team player
- Methodical
- Attention to detail
- Flexible to change
- Customer Focussed
- Problem Solving Skills
- Confident communicator
Key Responsibilities and Duties
- Daily checks with despatch for 145 deliveries bring them up to the 145 area and put on the relevant shelves for processing.
- Unpack boxes and check customer or supplier paperwork is correct to what has been delivered.
- Book into BaaN repaired items returned from Suppliers.
- Book in Customer repair orders raise service orders, purchase orders, lot numbers, cost estimates and take photos of customer returned units.
- Rotable stock inventory management updating rotable stock spreadsheet.
- Raise C of C's for rotable and repaired units take the units to despatch for shipment.
- Manage Return As Is / Beyond economical repair units on return from the OEM.
- Pack Meggitt Vietnam box ready for shipment.
- Update item shelf life.
- Scanning/Filing and archiving of C of C's.
- Filing of Job Packs.
- Raise advice notes, sales and purchase orders to send parts to suppliers for repair.
- Manage supplier and customer orderbooks.
- Raise scrap certificates.
- Enter supplier quotation detail into BaaN and prepare the strip report for the customer.
- Price up internal repair jobs.
- Send quotations to customers and process customer approvals.
- Update the customers regularly with the status of their current open orders.
- Liaise across all departments to ensure delivery dates are met.
- Respond to technical questions from the customers and suppliers.
- Offer rotable units to customers to reduce turnaround time.
- Ensure production orders are loaded in a timely manner so demand is loaded into BaaN.
- Manage shortages to ensure we meet our lead times.
- Process POD's into BaaN.
- Manage A.O.G's.
- Generate the sales order book.
- To cross train where appropriate for full flexibility.
- Actively participate and contribute to continuous improvement.
- Willingness to participate in improvement activity across the business.
- Must be prepared to undertake activities required out of the factory and when necessary outside the normal working hours.
- Must embrace change and be willing to adopt new skills to support all areas of the business.
- To be flexible in a team oriented environment.
- Support and engage in company initiatives, including Continuous Improvement, KPI collection, Process Improvements, etc.
- Undertake any training of themselves and support training of others as deemed required by management.
- Undertake other reasonable duties, which are consistent and commensurate with the skills, knowledge, experience and training.
MRO Customer Support Administrator in Cwmbran employer: Safran companies
As a MRO Customer Support Administrator at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative team culture, and the opportunity to engage in continuous improvement initiatives, all while being part of a leading organisation in the aviation sector located in a vibrant area. Our commitment to flexibility and innovation ensures that you will find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land MRO Customer Support Administrator in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Being a confident communicator is key in customer support roles. Try mock interviews with friends or family to get comfortable talking about your experiences and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace MRO Customer Support Administrator in Cwmbran
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the MRO Customer Support Administrator role. Highlight your attention to detail and problem-solving skills, as these are key for us. Use specific examples from your past experiences that showcase how you've met similar responsibilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be confident in communicating your customer-focused mindset and how you can contribute to our continuous improvement initiatives.
Showcase Your Technical Skills:Since we're looking for someone with a technical mind-set, don’t forget to mention your computer literacy and any relevant software experience. If you've worked with inventory management systems like BaaN, make sure to highlight that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Safran companies
✨Know Your Stuff
Make sure you understand the key responsibilities of the MRO Customer Support Administrator role. Familiarise yourself with terms like 'BaaN', 'C of C's', and 'rotables'. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Attention to Detail
Since attention to detail is crucial for this role, prepare examples from your past experiences where your meticulousness made a difference. Whether it was catching an error in paperwork or ensuring all items were correctly logged, these stories will highlight your fit for the position.
✨Be a Confident Communicator
Practice how you would explain complex technical issues simply. You might be asked to respond to technical questions during the interview, so being able to communicate clearly and confidently will set you apart. Think about how you can convey information effectively to both customers and suppliers.
✨Embrace Flexibility
This role requires a flexible mindset, so be prepared to discuss times when you've adapted to change or taken on new challenges. Highlight your willingness to learn and grow, as well as any experiences where you’ve contributed to continuous improvement initiatives.
