At a Glance
- Tasks: Lead the Operational Quality Strategy in aerospace production for top-notch passenger experiences.
- Company: Join Safran Seats, a premium designer of First and Business Class seating.
- Benefits: Competitive salary, career growth, and opportunities to travel internationally.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact on quality excellence and customer satisfaction in the aerospace industry.
- Qualifications: Experience in senior Quality leadership roles and strong engineering knowledge required.
The predicted salary is between 70000 - 90000 £ per year.
Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology.
The Head of Operations Quality is responsible for defining, leading, and executing the Operational Quality Strategy across all production areas to ensure quality excellence, customer satisfaction, and strong regulatory compliance. The role provides senior leadership for all operational quality functions—including Quality Engineering, Quality Assurance, Quality Control, and production-integrated quality teams—ensuring that quality performance is fully aligned with the industrial strategy and wider business plan of SGB.
This role partners strategically with Operations, Programmes, Supply Chain, Engineering, and senior leadership to drive improvements in operational processes, non-conformance performance, cost-of-non-quality (CoNQ), and customer satisfaction. The position acts as the senior escalation point for all operational quality issues and provides regular briefings to the Senior Team and customers at senior levels.
Scope of Responsibilities
- Leadership of a multi-disciplinary Operations Quality organisation, including Quality Leads, Engineers, and Technicians
- Strategic cross-functional collaboration with Production, Engineering, Planning, and Maintenance
- Oversight of quality performance across all operational areas, including FAL, Trim, Seat Cell, MU, and IP where relevant
- Accountability for regulatory adherence, including AS9100 and Part 21G/G
- Regular engagement with customers, suppliers, and senior stakeholders on major quality themes and performance
- Travel as needed for business improvement and customer activities (UK/international)
Qualifications
- Degree level or equivalent in an Engineering / Manufacturing related discipline.
- Demonstrable experience in senior-level Quality leadership roles within aerospace or complex engineered products
- Strong understanding of manufacturing processes, industrial systems, and engineering principles
- Proven leadership of multi-level teams and ability to influence at executive level
- Strong proficiency in root cause analysis, continuous improvement methodologies, and quality tools (8D, 5 Whys, PFMEA)
- Evidence of delivering improvement in cost, quality, and operational performance
- Strong customer and stakeholder management experience
Head of Operations Quality in Cwmbran employer: Safran companies
At Safran Seats, we pride ourselves on being an exceptional employer in the aerospace industry, where innovation meets quality excellence. Our collaborative work culture fosters professional growth and development, offering employees the chance to lead multi-disciplinary teams and engage with senior stakeholders on impactful projects. Located in a dynamic environment, we provide competitive benefits and opportunities for international travel, making it a rewarding place to advance your career in operations quality.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations Quality in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those connected to Safran Seats. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into quality management principles and aerospace standards. Brush up on your knowledge of AS9100 and Part 21G/G, as these will likely come up in discussions.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led teams to improve quality and customer satisfaction. Use specific metrics to highlight your achievements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Operations Quality in Cwmbran
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations Quality role. Highlight your experience in quality leadership, especially in aerospace or complex engineered products. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality excellence and how you can contribute to our operational strategy. Let us know what makes you the perfect fit for Safran Seats.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve quality performance and customer satisfaction. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Safran companies
✨Know Your Quality Tools
Make sure you brush up on your knowledge of quality tools like 8D, 5 Whys, and PFMEA. Be ready to discuss how you've used these methodologies in past roles to drive improvements in quality and operational performance.
✨Showcase Your Leadership Experience
Prepare examples that highlight your experience in leading multi-disciplinary teams. Think about specific challenges you've faced and how you influenced your team to achieve quality excellence and customer satisfaction.
✨Understand the Aerospace Landscape
Familiarise yourself with the aerospace industry, especially regarding regulatory standards like AS9100 and Part 21G/G. Being able to speak knowledgeably about these regulations will show that you're serious about quality compliance.
✨Engage with Stakeholders
Be prepared to discuss how you've engaged with customers, suppliers, and senior stakeholders in the past. Highlight your communication skills and how you've managed relationships to improve quality performance and resolve issues.
