At a Glance
- Tasks: Support and maintain IT infrastructure, ensuring performance and security across multiple sites.
- Company: Join Safran, a leading global tech group in aerospace and defence.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic team culture with opportunities for professional development and innovation.
- Why this job: Make a real impact in a high-tech environment while contributing to a safer world.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of infrastructure technologies.
The predicted salary is between 51750 - 63250 £ per year.
We're looking for an IT Infrastructure Support Specialist to join our Digital Technology team on a 12-month FTC, playing a key role in maintaining the performance, security and reliability of our IT infrastructure across our Wolverhampton and Banbury sites. Working alongside the Senior IT Infrastructure Support Specialist and the wider Digital Technology team, you'll provide hands-on technical support across a broad range of infrastructure technologies.
Key responsibilities:
- Configure, maintain, monitor, and troubleshoot servers, networks, storage systems, and infrastructure components
- Configure, support, monitor, and troubleshoot infrastructure systems including servers, networks, storage, and virtual environments
- Provide 2nd/3rd line infrastructure support for escalated technical issues
- Assist with infrastructure upgrades, deployments, and improvement projects
- Support server, network, and endpoint maintenance activities
- Monitor infrastructure performance, availability, and security
- Assist with patching, system updates, and vulnerability remediation activities
- Maintain accurate technical documentation and support procedures
- Support backup, disaster recovery, and business continuity processes
- Work with third-party vendors and support providers when required
- Assist with implementing infrastructure standards, security controls, and best practices
- Support continuous improvement initiatives to improve reliability, performance, and user experience
- Participate in infrastructure-related project delivery activities
- Escalate risks, recurring issues, or service concerns appropriately
What You'll Bring:
- Experience working in an IT infrastructure support or engineering role
- Good knowledge of Windows Server environments and enterprise infrastructure technologies
- Understanding of networking concepts including switching, VLANs, DNS, DHCP, and VPN technologies
- Experience supporting virtualisation platforms such as VMware ESXi, vSphere and/or Hyper-V
- Experience supporting Microsoft 365 and related technologies
- Strong troubleshooting and problem-solving skills
- Experience working within an IT service management environment
- Ability to prioritise workloads and manage multiple tasks effectively
- Good communication and customer service skills
Please note that potential candidates will be subject to Baseline Personnel Security Standard (BPSS) and background checks.
IT Infrastructure Support Specialist employer: Safran Actuation Systems
Safran is an exceptional employer that fosters a dynamic and innovative work culture, where employees are encouraged to contribute to cutting-edge aerospace technologies. With a strong commitment to sustainability and employee development, Safran offers numerous growth opportunities and benefits, making it an ideal place for those seeking meaningful careers in a globally recognised company. Located in a vibrant industry hub, employees enjoy a collaborative environment that values diversity and creativity.
