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- Tasks: Assist in delivering top-notch lettings services and support tenants in finding their new homes.
- Company: Join Saffron Housing Trust, a community-focused organisation making a difference.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping people find their perfect homes.
- Qualifications: Knowledge of housing legislation and excellent communication skills are essential.
- Other info: Dynamic role with a chance to develop new policies and improve tenant services.
The predicted salary is between 31930 - 44702 £ per year.
We have an exciting opportunity for a Lettings Officer to assist in the delivery of a high-quality customer focused service in line with Saffron's business objectives. The role will include responsibility for ensuring all lettings and mutual exchanges are carried out swiftly, and that key functions and activities within the team are delivered within set policies and timescales ensuring that all tenants receive a first-class service.
Key Responsibilities Include:
- A primary focus on contributing to the voids performance by carrying out the processing and interviewing of prospective tenants, attending property viewings with prospective tenants as well as signing up new tenants.
- Understanding the needs of any future tenants and their suitability into their home.
- To communicate with prospective tenants and stakeholders, providing lettings advice and keeping all parties informed and updated on the application process when nominated to a Saffron home.
- Assist our tenants to move into their new home by providing support and quality advice on the voids and lettings process.
- Advising and signposting to services to ensure tenants have any available support.
- To work continuously with improving the service and contributing to the development and implementation of new policies and procedures to meet the changing demands of Saffron and our tenants' needs.
- Process and manage mutual exchanges, including offering advice to tenants who may require moving options advice.
Our Ideal Candidate Will Have:
- Good knowledge of housing legislation and guidance including homelessness and landlord and tenant law.
- A working knowledge of voids and lettings, and awareness of best practice in these areas.
- Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations.
- Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Saffron Housing Trust and voluntary groups.
- Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations.
- Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate.
- Ability to manage, capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases.
- Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge.
- Highly IT literate - skilled in all Microsoft packages.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Expires: 15th February
Proposed Interview Date: 24th February (TBC)
Lettings Officer in Norwich employer: Saffron housing
Contact Detail:
Saffron housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer in Norwich
✨Tip Number 1
Get to know the company! Research Saffron Housing Trust and understand their values and objectives. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Lettings Officer, you'll need to engage with a diverse range of people. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider knowledge about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Saffron team. Don’t miss out!
We think you need these skills to ace Lettings Officer in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lettings Officer role. Highlight your experience with lettings, voids, and customer service to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves engaging with a diverse range of audiences, let your written communication shine! Use clear, professional language and make sure to proofread for any typos.
Demonstrate Your Knowledge: We want to see that you understand housing legislation and best practices in lettings. Mention any relevant training or experience that showcases your knowledge in these areas.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Saffron housing
✨Know Your Stuff
Make sure you brush up on housing legislation and landlord-tenant law. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities of a Lettings Officer.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse audiences in the past. Whether it's dealing with landlords or vulnerable customers, being able to demonstrate your strong interpersonal skills will set you apart.
✨Be Ready for Problem Solving
Think of scenarios where you've had to resolve difficult situations. The interviewers will want to see how you approach problem-solving, so come equipped with specific examples that highlight your logical and creative thinking.
✨Demonstrate Your IT Skills
Since the role requires high IT literacy, be prepared to discuss your experience with Microsoft packages. You might even want to mention any specific software you've used in previous roles that could be relevant to managing lettings and voids.
