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- Tasks: Manage estates, resolve tenant issues, and ensure safe living environments.
- Company: Join a customer-focused team dedicated to community well-being.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or customer service, strong communication skills required.
- Other info: Full driving licence needed; role subject to background check.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £35,535 per annum
Location: Long Stratton, Norwich, Norfolk
Fulltime: 37hrs per week – Fixed Term Contract (6 Months)
We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained.
Key Responsibilities Include:
- To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.
- To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
- To attend court to represent the Trust and provide witness statements as required.
- Undertake accompanied viewings, tenancy 'sign ups' to properties (including required follow up visits) and ‘end of tenancy’ liaison.
- To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate Will Have:
Educations and Qualifications:
- Full, current, valid driving licence.
Skills, Knowledge and Abilities:
- Experience of working within Housing or a similar customer focused organisation.
- An understanding of the importance of confidentiality and data protection of business information.
- Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
- Possess a high level of accuracy and attention to detail when recording information.
- Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Role expires: 15th February
Proposed Interview Date: TBC
Neighbourhood Officer in Norfolk employer: Saffron housing
Contact Detail:
Saffron housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Trust and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of a Neighbourhood Officer, especially around handling complaints and working with tenants.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate your negotiation and interpersonal skills, as these are key for the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Neighbourhood Officer in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to our team and the Trust’s estates!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and external partners, be sure to showcase your excellent communication and interpersonal skills in your written application. We love seeing clear and engaging writing!
Be Detail-Oriented: Pay attention to the details in your application. This includes checking for typos and ensuring that all required information is included. We appreciate accuracy and thoroughness, just like you would need in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Saffron housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on tenancy management, anti-social behaviour policies, and how to handle complaints. Being knowledgeable will show that you're serious about the role.
✨Showcase Your Skills
Prepare examples that highlight your communication, negotiation, and interpersonal skills. Think of situations where you've successfully resolved conflicts or worked collaboratively with others. This will demonstrate your fit for a customer-focused team.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. They might ask how you'd handle a specific complaint or manage a difficult tenant. Practise your responses to these types of questions to show your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the Trust’s approach to community engagement or how they handle tenant consultations. This shows your interest in the role and helps you gauge if it's the right fit for you.
