Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in delivering top-notch customer service for lettings and mutual exchanges.
- Company: Join Saffron Housing Trust, a community-focused organisation.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 28000 - 36000 £ per year.
We have an exciting opportunity for a Lettings Officer to assist in the delivery of a high-quality customer focused service in line with Saffron’s business objectives. The role will include responsibility for ensuring all lettings and mutual exchanges are carried out swiftly, and that key functions and activities within the team are delivered within set policies and timescales ensuring that all tenants receive a first-class service.
Key Responsibilities Include:
- A primary focus on contributing to the voids performance by carrying out the processing and interviewing of prospective tenants, attending property viewings with prospective tenants as well as signing up new tenants. Understanding the needs of any future tenants and their suitability into their home.
- To communicate with prospective tenants and stakeholders, providing lettings advice and keeping all parties informed and updated on the application process when nominated to a Saffron home.
- Assist our tenants to move into their new home by providing support and quality advice on the voids and lettings process. Advising and signposting to services to ensure tenants have any available support.
- To work continuously with improving the service and contributing to the development and implementation of new policies and procedures to meet the changing demands of Saffron and our tenants needs.
- Process and manage mutual exchanges, including offering advice to tenants who may require moving options advice.
Our Ideal Candidate Will Have:
Skills, Knowledge and Abilities:
- Good knowledge of housing legislation and guidance including homelessness and landlord and tenant law.
- A working knowledge of voids and lettings, and awareness of best practice in these areas.
- Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations.
- Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Saffron Housing Trust and voluntary groups.
- Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations.
- Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate.
- Ability to manage, capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases.
- Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge.
- Highly IT literate - skilled in all Microsoft packages.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Expires: 15th February
Proposed Interview Date: 24th February (TBC)
Lettings Officer in Norfolk employer: Saffron housing
Contact Detail:
Saffron housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer in Norfolk
✨Tip Number 1
Get to know the company! Research Saffron Housing Trust and understand their values and objectives. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Lettings Officer, you'll need to engage with a diverse range of people. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider knowledge about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Saffron team. Don’t miss out!
We think you need these skills to ace Lettings Officer in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings Officer role. We want to see how you can contribute to our mission at Saffron, so don’t hold back on showcasing your relevant knowledge of housing legislation and lettings best practices!
Show Off Your Communication Skills: Since this role involves engaging with a diverse range of audiences, it’s crucial to demonstrate your excellent oral and written communication skills. Use clear and professional language in your application, and maybe even share examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or resolved conflicts. This will show us that you have the logical and structured approach we’re looking for in a Lettings Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Saffron!
How to prepare for a job interview at Saffron housing
✨Know Your Stuff
Make sure you brush up on housing legislation and guidance, especially around landlord and tenant law. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Communication Skills
Since the role involves engaging with a diverse range of audiences, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to resolve difficult situations or negotiate outcomes. Be ready to share these examples during the interview to highlight your logical and structured approach to problem-solving.
✨Be Ready to Adapt
The lettings environment can change quickly, so be prepared to discuss how you've adapted to new challenges in the past. Show that you're open to learning and developing new skills, which is crucial for this role.
