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- Tasks: Manage estates, resolve tenant issues, and ensure safe living environments.
- Company: Join a customer-focused team dedicated to community well-being.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or customer service, strong communication skills, and a valid driving licence.
- Other info: Dynamic role with potential for career advancement and community engagement.
The predicted salary is between 35535 - 49749 £ per year.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Salary: £35,535 per annum
Location: Long Stratton, Norwich, Norfolk
Fulltime: 37hrs per week – Fixed Term Contract (6 Months)
We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained.
Key Responsibilities Include:
- To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.
- To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
- To attend court to represent the Trust and provide witness statements as required.
- Undertake accompanied viewings, tenancy sign ups to properties (including required follow up visits) and ‘end of tenancy’ liaison.
- To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate Will Have:
Educations and Qualifications:
- Full, current, valid driving licence.
Skills, Knowledge and Abilities:
- Experience of working within Housing or a similar customer focused organisation.
- An understanding of the importance of confidentiality and data protection of business information.
- Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
- Possess a high level of accuracy and attention to detail when recording information.
- Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Role expires: 15th February
Proposed Interview Date: TBC
Neighbourhood Officer in Long Stratton employer: Saffron housing
Contact Detail:
Saffron housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Long Stratton
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Neighbourhood Officer with them.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to interact with various people. Role-play common scenarios or questions you might face in an interview to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. This can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Neighbourhood Officer in Long Stratton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing or customer-focused roles, and don’t forget to mention your excellent communication skills – they’re key for this position!
Showcase Your Skills: We want to see your skills in action! Use specific examples to demonstrate your time management, negotiation, and interpersonal skills. This will help us understand how you can contribute to our team and tackle the challenges of the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that’s easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Saffron housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on tenancy management, anti-social behaviour policies, and how to handle complaints. This will show that you're not just interested in the role but also prepared to tackle the challenges it brings.
✨Show Off Your Communication Skills
Since this role requires excellent communication and interpersonal skills, be ready to demonstrate these during your interview. Think of examples where you've successfully resolved conflicts or communicated effectively with different audiences. This will help you stand out as a candidate who can handle tenant interactions smoothly.
✨Be Ready for Real Scenarios
Prepare for situational questions that might come up during the interview. For instance, how would you handle a complaint about neighbour nuisance? Practising your responses to these scenarios will help you articulate your thought process and problem-solving skills clearly.
✨Highlight Your Team Spirit
This role involves working collaboratively with a team and external partners. Share experiences where you've worked well in a team setting or led initiatives that required collaboration. This will show that you can contribute positively to the Trust’s collaborative environment.
