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- Tasks: Assist in delivering top-notch customer service and manage lettings efficiently.
- Company: Join Saffron Housing Trust, a community-focused organisation in Norwich.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference by helping people find their homes and improving services.
- Qualifications: Knowledge of housing legislation and excellent communication skills required.
- Other info: Dynamic role with potential for career advancement and skill development.
We have an exciting opportunity for a Lettings Officer to assist in the delivery of a high-quality customer focused service in line with Saffron’s business objectives. The role will include responsibility for ensuring all lettings and mutual exchanges are carried out swiftly, and that key functions and activities within the team are delivered within set policies and timescales ensuring that all tenants receive a first-class service.
Key Responsibilities Include:
- A primary focus on contributing to the voids performance by carrying out the processing and interviewing of prospective tenants, attending property viewings with prospective tenants as well as signing up new tenants. Understanding the needs of any future tenants and their suitability into their home.
- To communicate with prospective tenants and stakeholders, providing lettings advice and keeping all parties informed and updated on the application process when nominated to a Saffron home.
- Assist our tenants to move into their new home by providing support and quality advice on the voids and lettings process. Advising and signposting to services to ensure tenants have any available support.
- To work continuously with improving the service and contributing to the development and implementation of new policies and procedures to meet the changing demands of Saffron and our tenants needs.
- Process and manage mutual exchanges, including offering advice to tenants who may require moving options advice.
Our Ideal Candidate Will Have:
Skills, Knowledge and Abilities:
- Good knowledge of housing legislation and guidance including homelessness and landlord and tenant law.
- A working knowledge of voids and lettings, and awareness of best practice in these areas.
- Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations.
- Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Saffron Housing Trust and voluntary groups.
- Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations.
- Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate.
- Ability to manage, capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases.
- Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge.
- Highly IT literate - skilled in all Microsoft packages.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Lettings Officer in Long Stratton employer: Saffron housing
Contact Detail:
Saffron housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer in Long Stratton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saffron Housing Trust. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to lettings and housing legislation. We can help you with mock interviews or tips on how to articulate your experience effectively. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! As a Lettings Officer, you'll be dealing with a diverse range of tenants and stakeholders. Be ready to share examples of how you've successfully communicated and resolved issues in the past. This will highlight your interpersonal skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position!
We think you need these skills to ace Lettings Officer in Long Stratton
Some tips for your application 🫡
Check Your CV: Before you hit that apply button, give your CV a good once-over. Make sure it’s tailored to the Lettings Officer role and highlights your relevant experience. We want to see how you shine!
Read the Job Description: Take a moment to really digest the job description. Understanding the key responsibilities and skills we’re looking for will help you craft a compelling application that stands out.
Show Off Your Communication Skills: Since this role involves engaging with a diverse range of people, make sure your written application reflects your excellent communication skills. Use clear, professional language and don’t shy away from showcasing your interpersonal abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saffron housing
✨Know Your Stuff
Make sure you brush up on housing legislation and landlord-tenant law before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Communication Skills
Since this role involves engaging with a diverse range of audiences, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to resolve conflicts or navigate tricky situations. Be ready to share these examples during the interview to highlight your logical and structured approach to problem-solving.
✨Be Ready to Discuss Teamwork
This position requires collaboration with various stakeholders. Prepare to talk about your experience working in teams, how you build relationships, and any successful projects you've contributed to that involved multiple parties.
