Housing Services Manager Location: Long Stratton, Norwich, Norfolk Salary: £48,000 per annum Are you an experienced housing professional who can lead people, strengthen services and make a real difference to tenants and communities? We’re looking for a Housing Services Manager to lead our Neighbourhood Officers and deliver safe, responsive and customer-focused tenancy and neighbourhood management services. In this key leadership role, you’ll oversee tenancy and estate management, anti-social behaviour casework, safeguarding, complaints, resident engagement and service improvement. You’ll use performance insight, strong partnerships and visible leadership to support sustainable tenancies, well-managed neighbourhoods and positive outcomes for residents. We’re looking for someone who brings: * Significant experience in housing management or customer-facing services within social housing or a similar environment. * Strong people leadership skills, with the ability to coach, motivate and develop a high-performing team. * Experience managing complex tenancy, ASB, safeguarding or neighbourhood issues. * Confidence using performance data and resident feedback to improve services. * Excellent communication skills and the ability to build trusted relationships with colleagues, tenants and partners. You’ll be resilient, collaborative and committed to delivering services that are safe, compliant and centred on tenants’ needs. A housing management qualification, such as CIH Level 4, or the ability to obtain one, would be valuable. For a full list of responsibilities, please see the attached Role Profile If you’re passionate about improving tenants outcomes and leading services that make a lasting difference, we’d love to hear from you. This role is subject to a Basic Disclosure and Barring Service check Closing date: 1st November 2026 Shortlist date: 2nd November 2026 Interview date: TBC
Housing Services Manager in Long Stratton employer: Saffron Housing
Saffron Housing Trust is an excellent employer, offering a supportive work culture that values teamwork and professional development. As an Electrician in Long Stratton, you will benefit from competitive salary packages, opportunities for skill enhancement, and the chance to make a meaningful impact in the community by improving homes for residents. Join us to be part of a dedicated team that prioritises safety, quality, and customer satisfaction.
