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- Tasks: Manage estates, resolve tenant issues, and ensure safe living environments.
- Company: Join a customer-focused team dedicated to community well-being.
- Benefits: Full-time hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Driving licence and experience in housing or customer service roles.
- Other info: Dynamic role with potential for career advancement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Fulltime: 37hrs per week Fixed Term Contract (6 Months)
We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust's estates to ensure areas are safe, clean and well maintained.
Key Responsibilities Include:
- To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.
- To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
- To attend court to represent the Trust and provide witness statements as required.
- Undertake accompanied viewings, tenancy sign ups to properties (including required follow up visits) and end of tenancy liaison.
- To carry out tenant consultation on issues of housing management and encourage participation generally.
- To attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate Will Have:
Education and Qualifications:
- Full, current, valid driving licence.
Skills, Knowledge and Abilities:
- Experience of working within Housing or a similar customer focused organisation.
- An understanding of the importance of confidentiality and data protection of business information.
- Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time management skills, including an ability to prioritise workload and meet targets.
- Able to work as part of a team and also able to work independently without the need of close supervision.
- Possess a high level of accuracy and attention to detail when recording information.
- Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Neighbourhood Officer in Norwich employer: Saffron Housing Trust
Contact Detail:
Saffron Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work as Neighbourhood Officers. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Neighbourhood Officer roles. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! During interviews, highlight your communication and negotiation abilities. Share specific examples of how you've handled tenant issues or anti-social behaviour in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Officer in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and external partners, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Problem-Solving Abilities: As a Neighbourhood Officer, you'll be tackling complaints and anti-social behaviour. Share examples in your application that showcase your ability to resolve issues effectively. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Saffron Housing Trust
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Familiarise yourself with tenancy management, anti-social behaviour policies, and how to handle complaints. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication, negotiation, and interpersonal skills. Think of situations where you've successfully resolved conflicts or worked collaboratively with others. This will demonstrate your ability to manage tenant relationships effectively.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. They might ask how you'd handle a specific complaint or a difficult tenant. Practise your responses to these types of questions so you can showcase your problem-solving abilities and adherence to confidentiality and data protection.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
