Learning & Development Coordinator in Norwich

Fulltime: 37hrs per week
Proposed Interview Date: 3rd February (TBC)

We have an exciting opportunity for a Learning & Development Coordinator to support the delivery and coordination of the learning and development (L&D) activities that underpin our organisational vision, culture, and strategy by providing high-quality administrative, logistical, and reporting support to ensure colleagues have a professional, seamless learning experience.

Key Responsibilities

• Coordinate the end-to-end logistics of learning events, including scheduling, booking venues, managing participant lists, and communicating event details
• Oversee all Health & Safety and mandatory training, ensuring colleagues complete essential learning on time
• Maintain and update the training matrix, tracking completion, gaps, and compliance requirements
• Work closely with the L&D Lead and People team to deliver a professional and joined-up L&D service
• Maintain the Learning Management System (LMS), ensuring all records, courses, and completion data are accurate
• Assist in organising learning events, workshops, content creation and other engagement activities

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate

Educations and Qualifications

• Educated to A-Level (or equivalent experience in a learning or administrative role) (E)
• CIPD Level 3 or equivalent experience, or the desire to work towards (D)

Experience

• Proven experience in an administrative, coordination, or support role, ideally within Learning & Development, HR or a similar people-focused function (E)
• Coordinating training bookings, calendars or events logistics (E)
• Experience of Learning Management Systems (LMS) or Learning Platforms (D)Experience in Health & Safety administration or compliance monitoring (D)
• Working with external training providers (D)
• Managing purchase orders and invoices (D)

Skills, Knowledge and Abilities

• Strong administrative accuracy with high attention to detail (E)
• Good written and verbal communication (E)
• Excellent organisational skills with the ability to prioritise workload effectively (E)
• Proficient in Microsoft Office (E)An understanding of confidentiality, data protection and good record-keeping practice (E)
• Ability to work collaboratively within a team and build effective working relationships (E)
• Understanding of the Learning & Development cycle and how training supports organisational goals (D)
• Awareness of Health & safety compliance requirements and reporting (D)
• Ability to generate clear, concise reports and summaries of learning data (D)

Personal Attributes

• Proactive, reliable, and solution-focused approach to work (E)
• Customer-service mindset (E)
• Flexible and adaptable, with a willingness to learn and improve processes (E)
• Self-motivated and able to work independently while maintaining communication with others (E)
• Visible, credible and consistent role model for organisational values and professional codes of conduct (E)
• Highly motivated, resilient and committed to delivering for our people and tenants (E)
• Enthusiastic about people’s learning and development (E)
• Communicating with a range of stakeholders (E)
• Understanding of L&D principles and best practice including digital learning innovation (D)