Wellbeing Coordinator

Location: Long Stratton, Norwich, Norfolk

Salary: £28,325 per annum

We have an exciting opportunity for a Wellbeing Coordinator to provide intensive housing management and wellbeing services to tenants living in Saffron communities. To work as part of a collaborative and professional team of wellbeing coordinators delivering high quality customer services.

Key Responsibilities

• Carry out the sign-up process and post-allocation activities to enable tenants to be settled within their new home, providing advice and assistance where necessary and to undertake the required follow up tenancy visits.
• Undertake, monitor, and maintain fire safety checks and health and safety inspections, ensuring compliance with Saffrons Health and Safety Policy and Procedures.
• Encourage and empower tenants to maintain independence and maximise customer involvement and ensure tenants know how to use any equipment that is provided.
• Carry out regular inspections of the building to identify and resolve repair, maintenance, and security issues.

For a full list of responsibilities please see the attached Role Profile.

Educations and Qualifications

• Good level of general education to NVQ level 3, or 3 GCSEs grade C or higher, or equivalent, to include English Language and Mathematics.
• Full driving license (use of own transport).

Experience

• An understanding of the needs of older people, including an understanding of the physical and social requirements of the elderly is essential.
• To have experience of delivering well-being services.
• Ability to accurately record all occurrences, incidents etc.
• An ability to recognise various types of support needs and how they can be addressed.
• Experience of working independently and on own initiative and decision making is essential.
• Ability to use IT effectively, with proficient keyboard skills and a good working knowledge of Microsoft Office which must include MS Word, Excel and Outlook or willingness to learn.

Skills, Knowledge And Abilities

• Good interpersonal skills an understanding of the skills required to work in partnership with other agencies and service providers. Tact, diplomacy, integrity, discretion and empathy is essential.
• Understanding of the need for quality service delivery and how to meet the needs identified.
• Ability to remain calm in challenging situations.
• A high level of respect for confidentiality, diversity and a knowledge of related legislation including GDPR is needed.
• Understanding Safeguarding how to recognise the signs and understand the reporting process.

Personal Attributes

• Ability to organise work to achieve high performance and the delivery of other management functions and possess excellent administration skills.
• Ability to use initiative and assess complex situations.
• To maintain a positive and flexible approach in relation to all aspects of customer care and service delivery. To have an ability to adapt to change and undertake self-development & training.
• To be able to work to agreed deadlines and prioritise own workload.
• To be able to communicate clearly with various audiences both in writing and verbally.

Please note this role is subject to a Basic Disclosure and Barring Service check.

Closing date: 5thFebruary 2026

Shortlist date: 6thFebruary 2026

Interview date: TBC