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- Tasks: Investigate neighbour complaints and manage tenancy services in your community.
- Company: Join a supportive housing trust dedicated to improving local neighbourhoods.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with a focus on community engagement and teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Long Stratton, Norwich, Norfolk
Employment: Fulltime 37hrs per week Fixed Term Contract (6 Months)
Salary: ÂŁ35,535 per annum
Key Responsibilities
- Investigate all complaints regarding neighbour nuisance and anti‑social behaviour and take steps to resolve these within the Trust's policies and procedures.
- Provide a high‑level tenancy management service within a geographical area, ensuring tenancy conditions are complied with.
- Attend court to represent the Trust and provide witness statements as required.
- Undertake accompanied viewings, tenancy “sign‑ups” to properties (including required follow‑up visits) and end‑of‑tenancy liaison.
- Carry out tenant consultation on issues of housing management and encourage participation generally; attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate
Education and Qualifications
- Full, current, valid driving licence.
Skills, Knowledge, and Abilities
- Experience of working within Housing or a similar customer‑focused organisation.
- Understanding of the importance of confidentiality and data protection of business information.
- Excellent communication, negotiation, and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time‑management skills, including the ability to prioritise workload and meet targets; able to work as part of a team and also independently without the need for close supervision.
- High level of accuracy and attention to detail when recording information.
- Good IT skills, including use of Word, Excel, Outlook, and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Neighbourhood Officer employer: Saffron Housing Trust Limited
Contact Detail:
Saffron Housing Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work as Neighbourhood Officers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and anti-social behaviour. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to share examples of how you've effectively resolved conflicts or managed tenant relationships. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing or customer-focused roles, and show us how your skills match the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, give us examples of how you've effectively communicated with different audiences. Whether it's in writing or verbally, let us see your skills shine through!
Be Detail-Oriented: Attention to detail is crucial, especially when it comes to recording information. Make sure your application is free from typos and clearly structured. This will show us that you take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Saffron Housing Trust Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on how to handle neighbour nuisance and anti-social behaviour, as well as tenancy management. Being able to discuss specific examples from your past experience will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. Prepare to discuss how you've successfully liaised with different audiences in previous jobs, whether in writing or verbally. This will demonstrate your ability to connect with tenants and resolve issues effectively.
✨Be Ready for Real-Life Scenarios
Think about potential scenarios you might face as a Neighbourhood Officer, like dealing with complaints or attending court. Prepare some strategies or approaches you would take in these situations. This will help you showcase your problem-solving skills and readiness for the job.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with tools like Word, Excel, Outlook, and Teams. You might even want to mention any specific projects where you used these tools effectively, as it shows you're tech-savvy and can handle the administrative side of the job.
