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- Tasks: Investigate neighbour complaints and manage tenancy services in your community.
- Company: Join a supportive Trust dedicated to improving local neighbourhoods.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Driving licence and experience in customer-focused roles required.
- Other info: Dynamic role with a focus on community engagement and teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Long Stratton, Norwich, Norfolk
Employment: Fulltime 37hrs per week Fixed Term Contract (6 Months)
Salary: ÂŁ35,535 per annum
Key Responsibilities
- Investigate all complaints regarding neighbour nuisance and anti‑social behaviour and take steps to resolve these within the Trust's policies and procedures.
- Provide a high‑level tenancy management service within a geographical area, ensuring tenancy conditions are complied with.
- Attend court to represent the Trust and provide witness statements as required.
- Undertake accompanied viewings, tenancy “sign‑ups” to properties (including required follow‑up visits) and end‑of‑tenancy liaison.
- Carry out tenant consultation on issues of housing management and encourage participation generally; attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile.
Our Ideal Candidate
Education and Qualifications
- Full, current, valid driving licence.
Skills, Knowledge, and Abilities
- Experience of working within Housing or a similar customer‑focused organisation.
- Understanding of the importance of confidentiality and data protection of business information.
- Excellent communication, negotiation, and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time‑management skills, including the ability to prioritise workload and meet targets; able to work as part of a team and also independently without the need for close supervision.
- High level of accuracy and attention to detail when recording information.
- Good IT skills, including use of Word, Excel, Outlook, and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check.
Neighbourhood Officer in London employer: Saffron Housing Trust Limited
Contact Detail:
Saffron Housing Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and anti-social behaviour. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your experience in liaising with diverse audiences. Use examples that demonstrate your negotiation and interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing or customer-focused roles. We want to see how your skills match the responsibilities of a Neighbourhood Officer!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well both in writing and verbally!
Highlight Your Attention to Detail: This role requires a high level of accuracy, so make sure to proofread your application. We appreciate candidates who take the time to ensure everything is spot on before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Neighbourhood Officer position!
How to prepare for a job interview at Saffron Housing Trust Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on how to handle neighbour nuisance and anti-social behaviour, as well as tenancy management. Being able to discuss specific examples from your past experience will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. Prepare to discuss how you've successfully liaised with different audiences in previous jobs, whether in writing or verbally. This will demonstrate your ability to connect with tenants and colleagues alike.
✨Be Ready for Real-Life Scenarios
Think about potential scenarios you might face as a Neighbourhood Officer, like dealing with complaints or conducting viewings. Prepare some strategies or approaches you would take in these situations. This shows that you can think on your feet and are proactive in problem-solving.
✨Highlight Your Organisational Skills
Time management is crucial in this role, so be prepared to discuss how you prioritise tasks and manage your workload. Share examples of how you've successfully balanced multiple responsibilities in the past, which will reassure them that you can handle the demands of the job.
