Learning & Development Coordinator

We have an exciting opportunity for a Learning & Development Coordinator to support the delivery and coordination of the learning and development (L&D) activities that underpin our organisational vision, culture, and strategy by providing high-quality administrative, logistical, and reporting support to ensure colleagues have a professional, seamless learning experience.

Key Responsibilities Include:

• Coordinate the end-to-end logistics of learning events, including scheduling, booking venues, managing participant lists, and communicating event details.
• Oversee all Health & Safety and mandatory training, ensuring colleagues complete essential learning on time.
• Maintain and update the training matrix, tracking completion, gaps, and compliance requirements.
• Work closely with the L&D Lead and People team to deliver a professional and joined-up L&D service.
• Maintain the Learning Management System (LMS), ensuring all records, courses, and completion data are accurate.
• Assist in organising learning events, workshops, content creation and other engagement activities.

For a full list of responsibilities please see the attached Role Profile.

Our Ideal Candidate Will Have:

Educations and Qualifications:

• Educated to A-Level (or equivalent experience in a learning or administrative role) (E).
• CIPD Level 3 or equivalent experience, or the desire to work towards (D).

Experience:

• Proven experience in an administrative, coordination, or support role, ideally within Learning & Development, HR or a similar people-focused function (E).
• Coordinating training bookings, calendars or events logistics (E).
• Experience of Learning Management Systems (LMS) or Learning Platforms (D).
• Experience in Health & Safety administration or compliance monitoring (D).
• Working with external training providers (D).
• Managing purchase orders and invoices (D).

Skills, Knowledge and Abilities:

• Strong administrative accuracy with high attention to detail (E).
• Good written and verbal communication (E).
• Excellent organisational skills with the ability to prioritise workload effectively (E).
• Proficient in Microsoft Office (E).
• An understanding of confidentiality, data protection and good record-keeping practice (E).
• Ability to work collaboratively within a team and build effective working relationships (E).
• Understanding of the Learning & Development cycle and how training supports organisational goals (D).
• Awareness of Health & Safety compliance requirements and reporting (D).
• Ability to generate clear, concise reports and summaries of learning data (D).

Personal Attributes:

• Proactive, reliable, and solution-focused approach to work (E).
• Customer-service mindset (E).
• Flexible and adaptable, with a willingness to learn and improve processes (E).
• Self-motivated and able to work independently while maintaining communication with others (E).
• Visible, credible and consistent role model for organisational values and professional codes of conduct (E).
• Highly motivated, resilient and committed to delivering for our people and tenants (E).
• Enthusiastic about people's learning and development (E).
• Communicating with a range of stakeholders (E).
• Understanding of L&D principles and best practice including digital learning innovation (D).

The Company:

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron, we have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that they have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.