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- Tasks: Be the friendly face of Saffron, helping members with expert guidance and day-to-day transactions.
- Company: Join Saffron Building Society, a supportive team dedicated to making a difference.
- Benefits: Enjoy competitive salary, flexible working, and a range of perks including holiday exchange.
- Why this job: Make a real impact in your community while growing your career in a welcoming environment.
- Qualifications: Previous customer service experience is desirable; bring your energy and passion for helping others.
- Other info: Join a diverse team where your uniqueness is celebrated and respected.
The predicted salary is between 28800 - 43200 £ per year.
Join the Frontline of Excellence at Saffron Building Society! Are you a people person with a passion for delivering exceptional customer service? Saffron Building Society is looking for a Member Representative to join our retail branch team in Halstead.
What you'll Do
- Be the friendly face of Saffron, building lasting relationships with our members.
- Provide expert guidance on our range of products and services.
- Handle day-to-day transactions with precision and care.
- Contribute to the branch's success by exceeding customer expectations.
Why you'll Love It Here
- A supportive and welcoming team environment.
- Opportunities to grow and develop your career.
- Competitive salary and benefits package.
- The chance to make a real difference in your local community.
Bring your energy, enthusiasm, and passion for helping others, and we'll provide all the tools you need to succeed. Ready to build brighter futures with Saffron Building Society? Apply today and become part of a team that's as committed to its people as it is to its members.
Benefits and Perks
- Holiday Exchange Scheme (buy or sell holiday days)
- Performance Dependent Annual Bonus
- Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
- Life Assurance & Income Protection
- A flexible and supportive working culture including access to mental health first aiders and lots more.
At Saffron Building Society we're ready to build it, inspire it and celebrate it with our members, people and communities. So, whatever that 'happy' is – from picking up the keys, to saving for that big day – we're here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they're winning or build them back up when things haven't gone to plan. And why? Because that's what families do.
For us, this is much more than a job. We're here to make things better, roll up our sleeves and think what's next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we're proud of. So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.
At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody's uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.
Experience
Previous Customer Service Experience desirable.
Member Representative - Halstead Branch employer: Saffron Building Society
Contact Detail:
Saffron Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Representative - Halstead Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saffron Building Society. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! As a Member Representative, you'll be the friendly face of Saffron. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Member Representative - Halstead Branch
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Member Representative role. Highlight any relevant experience and skills that match what we’re looking for, like your ability to build relationships and provide expert guidance.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and why you’d be a great fit for our team in Halstead.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Saffron Building Society
✨Know Your Stuff
Before the interview, make sure you’re familiar with Saffron Building Society’s products and services. Brush up on their values and mission, especially how they focus on building happy communities. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Member Representative, your ability to build relationships is key. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved issues. Highlight your passion for delivering exceptional customer service and how you can contribute to exceeding customer expectations.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a busy day at the branch. Think of scenarios where you’ve demonstrated patience, problem-solving, and teamwork. Practising these responses will help you feel more confident during the interview.
✨Bring Your Energy and Enthusiasm
Saffron Building Society values energy and a positive attitude. During the interview, let your enthusiasm shine through! Share why you’re excited about the opportunity and how you can bring that energy to the team. Remember, they’re looking for someone who fits into their supportive and welcoming culture.
