At a Glance
- Tasks: Engage with brokers, manage calls, and enhance the customer experience.
- Company: Join Saffron Building Society, a community-focused organisation.
- Benefits: 33 days holiday, performance bonuses, and a supportive work culture.
- Other info: Diverse and inclusive environment with great career growth opportunities.
- Why this job: Make a real impact by helping brokers and building relationships.
- Qualifications: Customer service experience; knowledge of mortgages is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Join Our Team as a Customer Services Advisor! Are you passionate about providing exceptional customer service? Do you have a knack for communication and problem-solving? If so, we want you to be a crucial part of our Intermediary (Broker) Team!
Role Overview: As a Customer Services Advisor, you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience.
Key Responsibilities
- Manage incoming telephone calls and prioritise emails to our Business Development inboxes effectively.
- Provide support via LiveChat and online platforms, assisting brokers with product understanding and new mortgage submissions.
- Ensure prompt action on new broker registrations within 24 hours, facilitating a seamless onboarding process.
- Guide brokers through our Saffron for Brokers website, helping them find vital information with ease.
- Promote our Society and its services, enhancing our profile and increasing market share within the broker sector.
- Foster a culture of quality by encouraging the right-first-time case submission ethos among brokers.
- Strong problem-solving and time management skills.
- Capability to identify opportunities and manage relationships effectively.
Knowledge Requirements
- A working knowledge of the mortgage intermediary/mortgage broker sector would be desirable.
- Basic knowledge of the UK mortgage regulatory framework also desirable.
- A commitment to delivering outstanding customer service.
Regulatory Commitment
As a part of our team, you will adhere to the individual conduct rules of the PRA and FCA, demonstrating integrity and a customer-first attitude.
Benefits
- 33 days holiday including bank holidays.
- Holiday Exchange Scheme (buy or sell holiday days).
- Performance Dependent Annual Bonus.
- Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs).
- Life Assurance & Income Protection.
- A flexible and supportive working culture including access to mental health first aiders.
About us: We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron Building Society we’re ready to build it, inspire it and celebrate it with our members, people and communities.
For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of.
At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all.
Experience
Customer Service experience essential - Financial Services/Intermediary/Broker experience highly desirable.
Business Development Assistant/Customer Support employer: Saffron Building Society
At Saffron Building Society, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a flexible and supportive work culture, comprehensive benefits including generous holiday allowances and a robust pension scheme, we foster an environment where team spirit thrives and individual contributions are celebrated. Join us in making a meaningful impact within the community while enjoying opportunities for personal and professional development in a role that truly matters.
