At a Glance
- Tasks: Support the People Operations team and manage employee queries with a focus on service excellence.
- Company: Join Saffery LLP, a leading UK accountancy firm with a friendly and supportive culture.
- Benefits: Enjoy a collaborative environment, professional growth opportunities, and a commitment to diversity.
- Other info: Be part of a dynamic team that values individual differences and collective strength.
- Why this job: Make a real impact by enhancing employee experiences and supporting onboarding processes.
- Qualifications: Experience in HR processes and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The People Operations Administrator will be supporting the People Operations team and providing high quality service to the staff and partners. You will work closely with our existing People Operations and Talent Management Team and facilitate all cyclical People related processes and queries, such as sickness, holiday etc. The POA will be the first point of call for many employer related queries.
Responsibilities:
- Supporting the onboarding process and ensuring good client service is delivered for all new starters while managing all compliance checks, including right to work and fit and proper declarations.
- Managing the onboarding inbox and responding to queries, undertaking administration and providing advisory services in relation to onboarding queries.
- Supporting offboarding and the relevant processes whilst ensuring that as per the EVP leavers receive an excellent level of service.
- Supporting on national induction day where needed.
- Managing the People Operations support inbox – you will be the first point of contact for the firm and will field and respond to queries daily, providing first line support to all employees.
- Maintenance of organisation charts and People Experience sections of the intranet site.
- Drafting contracts, changes to contract terms and other contractual documents as support to the People Operations team.
- Requesting and providing references for new, existing and ex-members of staff as appropriate, ensuring that replies are received and distributed accordingly.
- Responsible for ensuring that all employee files are kept up to date with employee information.
- Assist with updating the HR database and running reports.
- Supporting on work experience requests.
- Support on specific projects on an ad hoc basis.
- Operate and maintain data and records on the various People Experience systems aligned with the firm’s data protection policies.
- This team is responsible for the design and redefining of all processes, templates and services coming from this team. They will have an integral role to give feedback into systems’ review and integration.
- Owning and updating the employee handbook and intranet pages as and when needed, working with the Talent Management and wider People Experience team on this as and when needed.
- Ad hoc duties as required.
- Sharing knowledge, lessons learnt with the broader People Experience team where changes and updates to processes, policies and systems have been made.
The role sits within the People Operations Team which forms part of the wider People Experience Department. The department is made up of professionals across People Operations, Talent Acquisition, Reward and Benefits, Early Careers and Learning and Development. It offers a friendly and supportive working environment. It is a very busy department where confidentiality, personality and a proactive approach is essential.
You:
- Experience of working within a range of processes, procedures and systems, typically gained through a period of specialised training within a professional services environment.
- May hold relevant qualification or be working towards an appropriate qualification.
- Good computer literacy and understanding of relevant software. Keeps up to date on all required training such as information security.
- Ability to work to specified standards, service levels and timeframes.
- Ability to communicate effectively with others and build strong working relationships. May be required to influence using technical knowledge.
- Holds self and others accountable to meet commitments. Accepts responsibility for own work.
- Plans and prioritises work to meet commitments aligned with organisational goals and aligns own work with relevant workgroups.
- Makes good and timely decisions that keep the Firm moving forward. Handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
- Builds partnerships and works collaboratively with others to meet shared objectives.
About us:
Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK’s 15th largest accountancy firm. When you work with us at Saffery, you work with people who know your name, not just a job title. We’re a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We’re committed to our clients, but also to our greatest asset – our people.
As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we’ve got access to local insight on a global scale.
Equality, Diversity & Inclusion:
Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top. We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality, disability or neurodivergence, because individual differences equal collective strength. Built on values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets Personal.
People Operations Administrator in London employer: Saffery
At Saffery LLP, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where every team member is valued. As a People Operations Administrator, you will have the opportunity to engage with a diverse range of processes while contributing to our commitment to equality, diversity, and inclusion. With a focus on employee growth and development, we provide ample opportunities for professional advancement within our esteemed firm, ensuring that your career flourishes alongside our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Saffery LLP on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Research common questions for People Operations roles and practice your answers. We want you to showcase your skills and personality, so be ready to shine!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from the team, let them know why you're excited about the role and how you can contribute to their awesome culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team.
We think you need these skills to ace People Operations Administrator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Operations Administrator role. Highlight your relevant experience and skills that align with the job description, especially around onboarding and employee support.
Showcase Your Communication Skills:Since you'll be the first point of contact for queries, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can effectively convey information.
Highlight Your Organisational Skills:This role involves managing various processes and maintaining records. Be sure to mention any experience you have with organisation and prioritisation, as these are key to succeeding in our busy environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saffery
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a People Operations Administrator. Familiarise yourself with onboarding processes, compliance checks, and employee queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for employee queries, strong communication is essential. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving issues or providing support. This will demonstrate your ability to build relationships and handle queries professionally.
✨Be Proactive and Organised
The role requires a proactive approach to managing multiple tasks. During the interview, share instances where you’ve successfully prioritised work or improved processes. Highlighting your organisational skills will reassure them that you can handle the busy environment of the People Operations team.
✨Emphasise Teamwork and Collaboration
This position involves working closely with various teams. Be ready to discuss how you’ve collaborated with others in the past to achieve shared goals. Showing that you can work well in a team will align with their values of collegiality and partnership.
