Credit Controller - Financial Operations

Overview The Credit Controller role is part of Financial Operations within the Finance department in London. The Finance department consists of 30 professionals across three specialist areas: Financial Control, Financial Operations, and Financial Reporting. The team offers a collaborative, friendly, and supportive environment where your expertise is valued. Role Overview As Credit Controller, you will play a pivotal role within the Financial Operations team, reporting to the Credit Control Manager and working under the day-to-day supervision of the Credit Control Assistant Manager, while collaborating with colleagues across Finance and client-facing teams. Your work will support the firm’s financial health by reducing lock-up, optimising working capital and minimising exposure to bad or doubtful debts. You will take ownership of the end-to-end collections process for your portfolio, applying tailored collection strategies and maintaining accurate ledger records. You will encourage timely debt management by initiating collection activity at agreed trigger points and applying escalation protocols in line with the firm’s policies and procedures. Building strong relationships is central to success in this role. You will work closely with partners, clients, and internal teams, providing expert guidance on credit control matters and promoting best practice across the business. Your ability to communicate clearly and influence stakeholders will help ensure a collaborative, solutions-focused approach to debt recovery. Beyond day-to-day responsibilities, you will contribute to shaping the future of credit control within the firm. This includes supporting process improvements, leveraging technology to enhance efficiency, and participating in departmental projects and initiatives that strengthen financial operations and client service delivery. Key Responsibilities Debt management