Credit Controller

The Finance department comprises 25 professionals across three specialist areas: Financial Control, Financial Operations, and Financial Reporting. We offer a collaborative, friendly, and supportive working environment.

As a key member of the Financial Operations team, you will report to the Credit Control Manager - Financial Operations and be responsible for delivering credit control services to assigned partners and teams across all UK offices. Your focus will be on proactively managing client debt in line with the firm's credit control policies and procedures.

• Debt Management & Cash Collection: Drive cash collection using tailored and effective collection strategies. Minimise aged debt (90+ days) and mitigate exposure to bad or doubtful debts. Collaborate with the Cashiers team to resolve unallocated cash and manage overpayments, ensuring ledger accuracy.
• Stakeholder Engagement & Relationship Building: Build trusted relationships with partners and clients, acting as a professional intermediary. Conduct regular meetings with partners and managers to deliver proactive credit control support. Champion the firm’s credit control policies, escalating issues or barriers to line managers.
• Operational Excellence & Administration: Complete administrative tasks in line with credit control procedures. Maintain detailed and high-quality collection notes to support decision-making and reporting. Resolve queries promptly, escalating where necessary and ensuring timely follow-up.
• Continuous Improvement & Project Support: Contribute to the continuous improvement of credit control systems, processes, and service delivery. Support credit control initiatives and projects as directed by line managers.

• Professional Experience & Knowledge: Proven track record in credit control within a professional services environment. Solid understanding of credit control and collection systems. Experience with modern practice management systems (e.g. Elite 3E) is desirable.
• Skills & Competencies: Strong organisational and prioritisation skills. Excellent written communication and a clear, professional telephone manner. High computer literacy (Word, Excel or equivalent).
• Personal Attributes: Confident, diplomatic, and approachable with a client-focused mindset. Motivated, flexible, and committed to delivering results. A collaborative team player with a positive and enthusiastic attitude.
• Education: Strong educational background.

• A 35-hour working week with flexibility around the core hours of 10am-4pm.
• Agile working policy giving you the option to work from home for up to 3 days per week.
• 25 days annual leave. After 5 years' service, the entitlement will be increased by 1 day. In addition, employees are entitled to buy or sell up to 5 days holiday a year.
• Contributory pension scheme (The firm will contribute 5% of salary on a matched basis with employee from their date of joining).
• Life assurance cover of 4 x annual salary.
• Eligibility for the firm’s Profit-Sharing Plan that runs from October to September each year. The scheme enables staff to share in the profits of the firm. Payment is usually c£1,000. Paid in December.
• New client referral scheme. Members of staff introducing a new client to the firm have the potential to receive a referral payment of up to 10% of the first year’s total fees.
• Staff have access to health assessments, cancer screenings and health cash plans through the flexible benefits programme.
• Access to a number of additional benefits with preferential rates under the flexible benefit programme, health cash plans, health screening/GP support, critical illness cover, dental and travel insurance, Techscheme, Cyclescheme, Gymflex and a Workplace ISA.

The organisation Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855 by Joseph John Saffery, it is currently the 15th largest accountancy firm by UK fee income. We pride ourselves on our informal and inclusive culture, building an environment where people can be themselves and enjoy challenging, interesting, rewarding careers. When you work with Saffery, the well-respected accountancy firm where heritage meets ambition, you work with people who know your name. Who know you as a human being, not just a job title. Everyone belongs here. Always. Saffery is a proud member of Nexia, a leading, global network of independent accounting and consulting firms.