At a Glance
- Tasks: Support and enhance business-critical applications while collaborating with stakeholders.
- Company: Join Saffery LLP, a leading accountancy firm with a friendly culture.
- Benefits: Enjoy a hybrid working policy, 25 days leave, and a contributory pension scheme.
- Other info: Be part of a diverse team that values individual strengths and collaboration.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: Experience in 2nd/3rd line support and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
The role involves being the firm’s subject-matter expert for our portfolio of business-critical applications. You will provide 2nd and 3rd line support, manage upgrades and enhancements, and work with business stakeholders to ensure our systems are used effectively.
Our application estate comprises a mixture of SaaS platforms and Azure‑hosted client/server applications, and you will play an integral role in ensuring their stability, performance and continual improvement following established ITIL change and release management processes.
Responsibilities:
- Ownership of incidents, problems and service requests at 2nd/3rd line.
- Managing vendor escalations for SaaS and third‑party hosted applications.
- Monitoring application health, availability, performance and security.
- Planning, testing and implementing upgrades and patches.
- Maintaining configuration, integrations and system documentation.
- Working with Project Managers and business SMEs on new system implementations.
- Supporting application rationalisation or optimisation initiatives.
- Running workshops or discovery sessions.
- Translating business needs into functional or configuration changes.
- Communicating changes to users and delivering training where needed.
- Ensuring compliance with IS policies and regulations (e.g., Cyber Essentials, GDPR).
- Participating in DR/BCP testing.
You:
- Experience providing 2nd/3rd line support for business-critical applications in a professional services environment including document management and audit platforms.
- Strong understanding of SaaS platforms, client/server systems and Azure-hosted applications.
- Knowledge of ITIL-aligned processes (incident, problem and change).
- Strong analytical, troubleshooting and technical skills; experience with SQL, logs or API-based integrations is advantageous.
- Relevant experience within specific area of work in professional services or a partnership.
- Strong presentation skills and ability to be persuasive.
- Able to use judgement / experience to tackle issues and seek advice on more complex problems.
- Strong computer literacy and understanding of relevant software.
- Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
- High levels of commitment and ability to act when necessary.
- Team-focused mentality, understanding that the function must work collaboratively to drive success.
- Builds partnerships and works collaboratively with others to meet shared objectives.
Reward and Benefits:
- A 35-hour working week with a hybrid working policy around our core hours (10-4).
- Excellent benefits including; contributory pension scheme, 25 days annual leave, Life Assurance cover and great flexible benefits and family friendly policies.
- Eligibility for the firm’s Profit-Sharing Plan, paid in December.
About Us:
Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK’s 15th largest accountancy firm.
When you work with us at Saffery, you work with people who know your name, not just a job title. We’re committed to our clients, but also to our greatest asset – our people.
As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we’ve got access to local insight on a global scale.
Equality, Diversity & Inclusion:
Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top.
IT Applications Analyst in London employer: Saffery Champness
Saffery LLP is an exceptional employer that prioritises the well-being and growth of its employees, offering a flexible hybrid working policy and a supportive work culture. With a strong commitment to equality, diversity, and inclusion, the firm fosters an environment where every individual can thrive, while providing excellent benefits such as a contributory pension scheme and a profit-sharing plan. Located in London, this role as a Senior Data Analyst not only allows for professional development through challenging projects but also connects you with a global network of industry leaders.
