At a Glance
- Tasks: Be the go-to expert for critical applications, providing top-notch support and driving improvements.
- Company: Join a forward-thinking firm that values collaboration and innovation.
- Benefits: Enjoy a 35-hour week, hybrid work, generous leave, and flexible benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on operations while working with cutting-edge technology.
- Qualifications: Experience in 2nd/3rd line support and a strong grasp of SaaS and Azure.
The predicted salary is between 40500 - 49500 £ per year.
In this role you will act as the SME for the firm’s critical applications, delivering 2nd/3rd line support and guiding upgrades and enhancements. You will partner with business stakeholders to ensure effective system usage, stability and continual improvement within ITIL-aligned governance. The role spans SaaS and Azure-based client/server apps, emphasizing reliability, performance, and security. A key aspect is translating business needs into configuration changes and driving training where needed. This is a hands-on, cross-functional role with a strong impact on operations and risk management.
Pay / Benefits
- 35-hour working week
- hybrid working policy (10-4 core hours)
- contributory pension
- 25 days annual leave
- Life Assurance
- flexible benefits and family-friendly policies
Responsibilities
- Ownership of incidents, problems and service requests at 2nd/3rd line
- Managing vendor escalations for SaaS and third-party hosted applications
- Monitoring application health, availability, performance and security
- Planning, testing and implementing upgrades and patches
- Maintaining configuration, integrations and system documentation
- Collaborating with Project Managers and business SMEs on new system implementations
- Supporting application rationalisation or optimisation initiatives
- Running workshops or discovery sessions and translating needs into configuration changes
- Communicating changes to users and delivering training
- Ensuring compliance with IS policies and regulations (e.g., Cyber Essentials, GDPR)
- Participating in DR/BCP testing
Key requirements
- 2nd/3rd line support experience for business-critical applications in professional services
- Strong understanding of SaaS platforms, client/server systems and Azure-hosted applications
- Knowledge of ITIL-aligned incident, problem and change processes
- Strong analytical, troubleshooting and technical skills; SQL, logs or API-based integrations (advantageous)
- Relevant degree or equivalent with broad/specialised knowledge
- Experience in professional services or partnerships
- Strong presentation and persuasive abilities; capability to coach and motivate others
- Excellent verbal and written communication across technical and non-technical audiences
- Team-oriented, collaborative, with sound judgement for complex problems
IT Applications Analyst employer: Saffery Champness
Saffery LLP is an exceptional employer that prioritises the well-being and growth of its employees, offering a flexible hybrid working policy and a supportive work culture. With a strong commitment to equality, diversity, and inclusion, the firm fosters an environment where every individual can thrive, while providing excellent benefits such as a contributory pension scheme and a profit-sharing plan. Located in London, this role as a Senior Data Analyst not only allows for professional development through challenging projects but also connects you with a global network of industry leaders.
