At a Glance
- Tasks: Support customers via phone, email, and chat while resolving their queries.
- Company: Safetykleen is a leading provider of environmental services across 14 countries.
- Benefits: Enjoy a competitive salary, 25 days holiday, private healthcare, and gym discounts.
- Other info: Full-time role with no weekend work, perfect for balancing studies and work.
- Why this job: Join a diverse team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude are essential; no prior experience required.
The predicted salary is between 22000 - 28800 € per year.
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This range is provided by Safetykleen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Opportunity
Become a key member of Safetykleen by joining our customer service team in Dinnington, ensuring an outstanding customer experience. As the first point of contact, this role manages customer queries, maintains accounts, enhances retention, and mitigates risks.
Acting as a crucial link between internal teams, including managers, account managers, and credit control, the adviser facilitates smooth communication and service efficiency. Strong problem-solving, communication, and a proactive approach are essential to upholding Safetykleen’s reputation for excellence. If you love a diverse role and offering a quality customer experience, then this is the role for you!
Benefits For Technical Customer Experience Advisor
- Salary £25,600 per annum.
- Monday to Friday - No weekends.
- 25 days holiday plus Bank Holidays.
- 5% Contributory Pension scheme.
- Family Life assurance of 3 times life cover salary.
- Private healthcare scheme from day 1.
- Enhanced maternity and paternity pay.
- Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership - and Gymflex.
- Taste Card Membership discount.
- Discount and cashback at many retailers.
- Cycle to work scheme.
- Employee Assistance Program with 24/7 confidential helpline support for employees
- Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
- Employee recognition program
- Employee referral scheme.
- We provide support and access to a range of internal and external courses to help and progress your career with us.
- Handle all customer breakdown communications via phone, email, and chat.
- Log interactions and updates in the CRM system.
- Troubleshoot issues and resolve them over the phone where possible.
- Escalate complex cases for on-site engineer visits.
- Work with internal teams to ensure timely and effective resolutions.
- Follow up post-repair to confirm customer satisfaction.
- Maintain accurate and up-to-date customer records.
- Use systems for data entry, work orders, and analysis.
- Ensure high service standards and customer satisfaction.
- Coordinate with internal stakeholders for smooth service delivery.
- Perform general admin tasks and other duties as needed.
- Enjoys putting the customer first and delivering a superior service.
- Excellent oral and written communication skills.
- Diligent and must be able to work under pressure whilst managing multiple tasks.
- To be a team player, self-motivated and able to work on own initiative.
- Can following a process / way of working.
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 14 countries. Safetykleen employs over 2,000 people across 92 branches and delivers over 1 million services per year.
With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener.
Our success is built on a robust business model, a culture of winning, and a dedication to prioritising customer satisfaction.
When you become part of the Safetykleen team, you\'ll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.
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#J-18808-LjbffrTechnical Customer Experience Advisor in Dinnington employer: Safetykleen
Safetykleen is an exceptional employer, offering a supportive and inclusive work environment in Dinnington where your contributions are valued. With a strong focus on employee wellbeing, we provide comprehensive benefits including private healthcare, generous holiday allowances, and opportunities for career progression through internal training. Join us to be part of a dedicated team that prioritises customer satisfaction while fostering personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Experience Advisor in Dinnington
✨Tip Number 1
Familiarise yourself with Safetykleen's services and values. Understanding their commitment to customer satisfaction and environmental responsibility will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since this role involves troubleshooting and resolving issues, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will show your potential employer that you can handle the challenges of the Technical Customer Experience Advisor role.
✨Tip Number 4
Network with current or former employees of Safetykleen on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Technical Customer Experience Advisor in Dinnington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and technical support. Emphasise skills like problem-solving, communication, and your ability to work under pressure, as these are crucial for the Technical Customer Experience Advisor role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and Safetykleen's mission. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to their team.
Showcase Relevant Skills:Highlight any experience with CRM systems or troubleshooting technical issues. If you have examples of how you've improved customer satisfaction or resolved complex queries, include those to demonstrate your capability.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Safetykleen
✨Showcase Your Communication Skills
As a Technical Customer Experience Advisor, you'll need to demonstrate excellent oral and written communication skills. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully resolved customer issues or communicated effectively with team members.
✨Emphasise Problem-Solving Abilities
This role requires strong problem-solving skills. Be prepared to discuss specific instances where you've tackled challenges or resolved complex customer queries. Highlight your proactive approach and how you can think on your feet to provide solutions quickly.
✨Demonstrate Teamwork and Initiative
Safetykleen values team players who can also work independently. Share examples of how you've collaborated with others in previous roles, as well as times when you've taken the initiative to improve processes or customer satisfaction. This will show that you're adaptable and committed to delivering quality service.
✨Familiarise Yourself with Safetykleen
Before the interview, research Safetykleen's services and their commitment to customer satisfaction. Understanding the company's mission and values will help you align your answers with what they are looking for in a candidate. It also shows your genuine interest in the role and the company.
