At a Glance
- Tasks: Be the hero for customer queries, delivering top-notch service and support.
- Company: Join Safetykleen, a leader in environmental services with a focus on sustainability.
- Benefits: Enjoy excellent perks like hybrid work, wellbeing support, and clear career progression.
- Other info: Dynamic, fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by keeping customers happy every day.
- Qualifications: Passion for customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 25000 - 30000 € per year.
Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits
- Employee recognition and referral schemes
- Enhanced maternity and sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active
- Clear progression based on performance
What you’ll do:
- Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service
- Proactively reach out to customers to strengthen relationships
- Support customers via live chat, responding quickly and professionally
- Keep our CRM spotless - accurate data entry and updates, every time
- Allocate, monitor and escalate enquiries or complaints to secure swift resolutions
- Log and track activity through our CRM to ensure seamless communication
What you’ll bring:
- A genuine passion for putting customers first and delivering superior service
- Clear, confident written and verbal communication
- Calm under pressure; able to juggle multiple tasks without dropping the detail
- A proactive team player who’s also comfortable working on your own initiative
- Happy to follow processes while suggesting smart improvements
We are Safetykleen:
At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.
Ready to make an impact? Apply now and help us keep customers smiling - every single day.
Customer Experience Advisor in Somerset employer: Safetykleen
At Safetykleen, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible hybrid working options, clear progression paths based on performance, and a range of benefits including enhanced maternity and sick pay, we ensure our Customer Experience Advisors thrive both personally and professionally in a dynamic environment focused on sustainability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Safetykleen. Understand their values and how they prioritise customer service. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview, showcasing your calmness under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor in Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for customer service shine through. We want to see how much you care about putting customers first and delivering that brilliant service we pride ourselves on.
Be Clear and Confident:Make sure your written communication is clear and confident. This role involves a lot of written correspondence, so we need to know you can express yourself well and handle queries with ease.
Highlight Your Proactivity:Don’t forget to mention any examples where you've taken the initiative in previous roles. We love proactive team players who can juggle multiple tasks while keeping an eye on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Safetykleen
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to put customers first and be ready to share examples of how you've delivered excellent service in the past. This will show your genuine passion for the role.
✨Master the Art of Communication
Since clear communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you can handle questions under pressure.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Think about how you allocated tasks, monitored progress, and escalated complaints when necessary. This will demonstrate your proactive approach and ability to juggle multiple tasks.
✨Familiarise Yourself with CRM Systems
Since keeping the CRM spotless is part of the job, do some research on common CRM tools. If you have experience with any, be ready to talk about it. If not, express your willingness to learn and adapt quickly, which will highlight your initiative.
