At a Glance
- Tasks: Build strong customer relationships and drive revenue growth through proactive engagement.
- Company: Join Safetykleen, a leader in eco-friendly solutions with a mission for a cleaner planet.
- Benefits: Competitive salary, healthcare from day one, 25 days holiday, and wellbeing perks.
- Other info: Dynamic workplace focused on growth, recognition, and celebrating successes together.
- Why this job: Make a real impact on the environment while developing your career in a supportive team.
- Qualifications: Experience in customer management or telesales, with strong communication skills.
The predicted salary is between 28000 - 40000 € per year.
Imagine working for a company where your role actually matters for the planet.
We are seeking a customer-focused, driven and proactive person to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions. You'll be joining a high-energy team that cares deeply about customer experience and takes real pride in doing things well. Leadership is focused on creating a positive, purposeful environment where people feel valued, know their part, and are encouraged to grow. It's a team that celebrates wins, learns quickly from setbacks, embraces challenge and keeps evolving to deliver even better outcomes for customers. High standards matter here, as does following the right process - while also recognising effort, celebrating success and enjoying strong performance together.
Why You'll Love It
- Salary £28,000 OTE £38-£40k
- Worklife balance: Monday to Friday, no weekends, day shifts only
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days' holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
About Safetykleen
We're Safetykleen - a world leader with 50 years' experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet. And while we operate on a global scale, the real power of our business lives in our branches. Our people are at the heart of our mission.
What You'll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
- Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making
- Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery
About You
You'll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone-based role. You'll be confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment. You can manage inbound and outbound customer contact professionally, including resolving issues when needed, have a track record of identifying upsell and cross-sell opportunities, are comfortable working to KPIs, deadlines and service standards, and can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
When you join Safetykleen, you'll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.
Customer Relationship Management Specialist in Sheffield employer: Safetykleen
At Safetykleen, we pride ourselves on being an employer that truly values its people and their contributions to a cleaner planet. With a strong focus on employee growth, we offer comprehensive benefits including healthcare from day one, generous holiday allowances, and a supportive work-life balance, all within a vibrant team culture that celebrates success and fosters personal development. Join us in making a meaningful impact while enjoying a fulfilling career in a company that prioritises respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Specialist in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer management or telesales can directly benefit Safetykleen. Highlight specific examples where you've driven customer happiness or identified upsell opportunities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially lead to referrals, making your application stand out even more.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Safetykleen family and contributing to a cleaner planet.
We think you need these skills to ace Customer Relationship Management Specialist in Sheffield
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer management or telesales. We want to see how you've built strong relationships and driven customer satisfaction in your previous roles.
Be Proactive:In your application, share examples of how you've taken initiative to solve customer issues or identify upsell opportunities. We love candidates who can demonstrate a proactive approach to customer engagement!
Keep It Relevant:Tailor your CV and cover letter to reflect the skills and experiences that align with our job description. Use keywords from the listing to show us you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Safetykleen
✨Know Your Customer
Before the interview, research Safetykleen and understand their mission to create a cleaner planet. Familiarise yourself with their customer base and think about how you can contribute to building strong relationships and enhancing customer satisfaction.
✨Showcase Your Experience
Be ready to discuss your previous experience in telesales or customer management. Prepare specific examples of how you've successfully identified upsell opportunities or resolved customer issues, as this will demonstrate your ability to drive customer happiness and retention.
✨Emphasise Team Spirit
Safetykleen values teamwork and a positive environment. Share examples of how you've collaborated with colleagues in the past to achieve common goals. Highlight your ability to celebrate wins and learn from setbacks, as this aligns with their company culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about their approach to customer feedback or how they support employee development, which ties back to their commitment to growth.
