At a Glance
- Tasks: Build strong customer relationships and drive revenue growth through proactive engagement.
- Company: Join Safetykleen, a leader in eco-friendly solutions with a mission that matters.
- Benefits: Competitive salary, healthcare from day one, 25 days holiday, and wellbeing perks.
- Other info: Dynamic team culture focused on growth, recognition, and celebrating successes together.
- Why this job: Make a real impact on the planet while developing your career in a supportive environment.
- Qualifications: Experience in customer management or telesales, with a knack for building relationships.
The predicted salary is between 28000 - 40000 £ per year.
Imagine working for a company where your role actually matters for the planet.
We are seeking a customer-focused, driven and proactive person to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions. You'll be joining a high-energy team that cares deeply about customer experience and takes real pride in doing things well. Leadership is focused on creating a positive, purposeful environment where people feel valued, know their part, and are encouraged to grow. It's a team that celebrates wins, learns quickly from setbacks, embraces challenge and keeps evolving to deliver even better outcomes for customers. High standards matter here, as does following the right process - while also recognising effort, celebrating success and enjoying strong performance together.
Why You'll Love It
- Salary £28,000 OTE £38-£40k
- Worklife balance: Monday to Friday, no weekends, day shifts only
- Healthcare from day 1
- 5% pension
- 3x life assurance
- 25 days' holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
About Safetykleen
We're Safetykleen - a world leader with 50 years' experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet. And while we operate on a global scale, the real power of our business lives in our branches. Our people are at the heart of our mission.
What You'll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
- Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making
- Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery
About You
You'll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone-based role. You'll be confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment. You can manage inbound and outbound customer contact professionally, including resolving issues when needed. You have a track record of identifying upsell and cross-sell opportunities and are comfortable working to KPIs, deadlines and service standards. You can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
When you join Safetykleen, you'll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.
Locations
Customer Relationship Management Specialist in Sheffield, Yorkshire employer: Safetykleen
At Safetykleen, we pride ourselves on being an employer that truly values its people and the planet. Our vibrant work culture fosters collaboration and personal growth, offering a range of benefits including healthcare from day one, generous holiday allowances, and opportunities for professional development. Join us in a role where your contributions directly impact customer satisfaction and environmental sustainability, all while enjoying a supportive environment that celebrates success and encourages work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Specialist in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's values, mission, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get that chance to speak with someone from Safetykleen, be ready to explain how your skills in customer relationship management can drive customer happiness and retention. Keep it concise and impactful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Relationship Management Specialist in Sheffield, Yorkshire
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've built strong relationships and driven customer satisfaction in previous roles. Share specific examples that demonstrate your proactive approach!
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to our job description. Use keywords from the role, like 'customer happiness' and 'revenue growth', to show us you understand what we’re looking for.
Be Data Savvy:Since we value accurate CRM records, mention any experience you have with CRM systems or data management. Show us how you’ve used data to make informed decisions and drive results in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Safetykleen
✨Know Your Customer Relationship Management
Before the interview, brush up on your knowledge of customer relationship management principles. Understand how to build strong relationships and drive customer satisfaction, as this role is all about engaging with customers and ensuring they get the most value from the solutions offered.
✨Showcase Your Telesales Experience
Be ready to discuss your previous experience in telesales or customer management. Prepare specific examples of how you've successfully managed customer accounts, identified upsell opportunities, and resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Safetykleen
Research Safetykleen and its mission to contribute to a cleaner planet. Understanding their values and how they operate will help you align your answers with what they’re looking for in a candidate. Show that you’re not just interested in the job, but also in the company’s purpose.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team culture, growth opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
