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For Companies At a Glance
- Tasks: Lead a team of service technicians in industrial cleaning and waste management.
- Company: Safetykleen is the UK's top provider of environmental services, committed to sustainability.
- Benefits: Enjoy a competitive salary, no weekends, private healthcare, and wellness discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous management experience and strong leadership skills are essential.
- Other info: Join a diverse team dedicated to making the planet safer and cleaner.
The predicted salary is between 29000 - 31000 £ per year.
Monday to Friday – No Weekends! OTE £45k
The Opportunity
Are you a great people leader with a passion for delivering a high-level service to customers? Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Service Team Leader to join our Elmswell team and contribute to our mission of providing safe, sustainable solutions to our clients.
Position Overview
As a Service Team Leader at Safetykleen, you will oversee a team of service technicians and ensure the successful completion of industrial part cleaning services. You will be responsible for coordinating schedules, maintaining high safety standards, and delivering exceptional customer service. Your leadership skills will be crucial in motivating and developing your team to achieve operational excellence.
Key Responsibilities
- Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback.
- Coordinate and schedule service assignments, ensuring timely and efficient service completions.
- Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices.
- Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns.
- Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency.
- Collaborate with internal departments to streamline processes and enhance service delivery.
- Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture.
- Prepare reports on service activities, including safety incidents, and customer satisfaction.
Benefits of Service Team Leader
- £29,000 - £31,000 per annum plus team and personal bonus
- Monday to Friday – No Weekends.
- 5% Contributory Pension scheme.
- Family Life assurance of 3 times life cover salary.
- Private healthcare scheme from day 1.
- Enhanced maternity and paternity pay.
- Corporate discount scheme focused on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
- Discount and cashback at many retailers.
- Cycle to work scheme.
- Employee Assistance Program with 24/7 confidential helpline support for employees.
- Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
- Employee recognition program.
- We provide support and access to a range of internal and external courses to help and progress your career with us.
Skills & Experience
- Previous management experience in a service led industry.
- Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team.
- Strong problem-solving abilities and the capacity to make sound decisions under pressure.
- Exceptional organisational and time management skills to handle multiple projects simultaneously.
- Effective communication skills to interact with customers, team members, and stakeholders.
- Proficiency in using relevant software, such as scheduling tools and reporting systems.
- Valid UK driver's license.
We are Safetykleen
Safetykleen is the UK's leading provider of Parts Washing, Waste Collection, and Environmental Advisory services, with operations spanning 12 European countries, as well as Brazil and Turkey. With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener. Our success is built on a robust business model, a culture of winning, and a dedication to prioritising customer satisfaction. We recognise the power of diversity amongst our workforce to deliver the exceptional service our customers expect and rely upon. We're on the lookout for passionate and dedicated individuals from diverse backgrounds to champion our mission to make the planet Safer and Kleener. When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.
Contact Detail:
Safetykleen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Familiarise yourself with Safetykleen's mission and values. Understanding their commitment to safety and sustainability will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Highlight your previous management experience in service-led industries during your conversations. Be ready to share specific examples of how you've motivated teams and improved customer service in past roles.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of scenarios where you've successfully resolved issues under pressure, as this is crucial for the Service Team Leader role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple projects simultaneously. This will demonstrate your ability to coordinate schedules and maintain efficiency within the team.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in service-led industries. Emphasise your leadership skills and any specific achievements that demonstrate your ability to inspire and develop a high-performing team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your previous experiences align with the responsibilities of a Service Team Leader at Safetykleen, particularly in coordinating schedules and maintaining safety standards.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems under pressure. This is crucial for the role, so be specific about situations where your decision-making led to positive outcomes.
Showcase Communication Abilities: Effective communication is key for this position. Include instances where you successfully interacted with customers, team members, or stakeholders, and how those interactions contributed to operational excellence.
How to prepare for a job interview at Safetykleen
✨Showcase Your Leadership Skills
As a Service Team Leader, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your mentoring and coaching experiences.
✨Emphasise Customer Service Excellence
Safetykleen values exceptional customer service. During the interview, discuss how you've addressed client needs and resolved issues in previous roles. Demonstrating your commitment to customer satisfaction will set you apart.
✨Demonstrate Safety Awareness
Given the focus on safety in this role, be ready to talk about your experience with safety protocols and training. Share any initiatives you've led to promote a safety-first culture within your team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to make quick decisions under pressure and be ready to explain your thought process and the outcomes.