At a Glance
- Tasks: Build strong customer relationships and drive revenue growth through proactive outreach.
- Company: Join Safetykleen, a dynamic company expanding its waste services division.
- Benefits: Enjoy a work-life balance with no weekends, healthcare from day one, and a pension plan.
- Other info: Full training provided; clear progression based on performance and personal development.
- Why this job: Be part of a high-energy team making a real impact in customer satisfaction and retention.
- Qualifications: Customer service skills and a knack for identifying sales opportunities are key.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dinnington, South Yorkshire, United Kingdom
We are seeking a customer-focused, driven and proactive individual to help drive customer satisfaction, retention, and revenue growth across our growing waste services division. Through targeted outbound calls, you’ll build strong customer relationships, identify opportunities, and help customers maximise the value of our waste management solutions.
This is an exciting time to join Safetykleen as we continue to expand our waste division and grow our customer base. You’ll be part of a high-energy team that takes pride in delivering excellent customer experiences, celebrates success, and supports personal and professional development.
What You’ll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience.
- Manage and develop an existing customer base within waste, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity.
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action.
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn.
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making.
- Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery.
About You
- Can manage inbound and outbound customer contact professionally, including resolving issues when needed.
- Have a track record of identifying upsell and cross-sell opportunities.
- Are comfortable working to KPIs, deadlines and service standards.
- Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
- Waste sales experience is desired – but full training is provided.
Benefits
- Work-life balance: Monday to Friday, no weekends, day shifts only.
- Healthcare from day 1 + 5% pension + 3x life assurance.
- Events, celebrations & prizes; employee recognition and referral schemes.
- Enhanced maternity & paternity pay; enhanced sick pay.
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work.
- Free parking.
- Real growth: access to internal and external courses; clear progression based on performance.
Telesales Specialist - Waste in Rotherham employer: Safetykleen
Safetykleen is an exceptional employer located in Dinnington, South Yorkshire, offering a vibrant work culture that prioritises customer satisfaction and employee development. With a strong focus on work-life balance, comprehensive healthcare benefits from day one, and numerous opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment. Join a high-energy team that celebrates success and fosters meaningful relationships with customers while enjoying a range of wellbeing perks and recognition schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Specialist - Waste in Rotherham
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's waste services and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Make sure you can confidently explain how you can help customers maximise the value of Safetykleen's solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of waste management.
We think you need these skills to ace Telesales Specialist - Waste in Rotherham
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you've built strong relationships and delivered excellent experiences in the past. Share specific examples that demonstrate your proactive approach!
Demonstrate Your Sales Savvy:If you have experience with upselling or cross-selling, let us know! We’re looking for someone who can spot opportunities and drive revenue growth. Include any relevant achievements or metrics that showcase your success in sales.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Safetykleen
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've built strong relationships or resolved issues effectively. This will show that you're ready to deliver the high standard of service Safetykleen values.
✨Familiarise Yourself with Waste Management Solutions
Do a bit of homework on waste management solutions and the services Safetykleen offers. Being able to discuss how these solutions can benefit customers will demonstrate your proactive approach and genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview. Practice handling common customer interactions, focusing on upselling and cross-selling techniques. This will help you feel more confident and showcase your ability to manage customer needs effectively.
✨Show Your Data Savvy
Since you'll be using CRM systems and Excel, be prepared to discuss your experience with these tools. Bring up any past experiences where you've used data to identify opportunities or improve customer satisfaction, as this will align with the role's requirements.
