At a Glance
- Tasks: Provide expert technical support and solve customer issues via phone, email, and chat.
- Company: Join Safetykleen, a leader in environmental services with a focus on sustainability.
- Benefits: Enjoy a competitive salary, healthcare from day one, and a great work-life balance.
- Other info: Access to training courses and clear progression based on performance.
- Why this job: Make a real difference for customers while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for technology or engineering.
The predicted salary is between 26130 - 26130 £ per year.
Location: Dinnington, South Yorkshire, United Kingdom
The Opportunity
Join Safetykleen’s Technical Support team in Dinnington and play a key role in delivering expert fault-finding and technical support to our customers. As the first point of contact for technical queries, you’ll diagnose issues, provide effective solutions, and ensure an outstanding customer experience. Working closely with engineers, managers, and other internal teams, you’ll help keep our customers’ operations running smoothly through your problem-solving skills and technical expertise. This exciting opportunity has arisen due to an internal promotion, highlighting the career development opportunities available at Safetykleen. If you enjoy solving technical challenges and making a real difference for customers, we’d love to hear from you.
Benefits
- Salary £26,130 per annum.
- Worklife balance: Monday to Friday, no weekends, day shifts only.
- Healthcare from day 1 + 5% pension + 3x life assurance.
- Events, celebrations & prizes; employee recognition and referral schemes.
- Enhanced maternity & paternity pay; enhanced sick pay.
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work.
- Free parking.
- Real growth: access to internal and external courses; clear progression based on performance.
We provide support and access to a range of internal and external courses to help and progress your career with us.
Job Responsibilities
- Handle all customer breakdown communications via phone, email, and chat.
- Log interactions and updates in the CRM system.
- Troubleshoot issues and resolve them over the phone where possible.
- Escalate complex cases for on-site engineer visits.
- Work with internal teams to ensure timely and effective resolutions.
- Follow up post-repair to confirm customer satisfaction.
- Maintain accurate and up-to-date customer records.
- Use systems for data entry, work orders, and analysis.
- Ensure high service standards and customer satisfaction.
- Coordinate with internal stakeholders for smooth service delivery.
- Perform general admin tasks and other duties as needed.
Competencies Required
- Enjoys putting the customer first and delivering a superior service.
- Excellent oral and written communication skills.
- Interest in technology, engineering or related fields.
- Fault finding background.
- Diligent and must be able to work under pressure whilst managing multiple tasks.
- To be a team player, self‑motivated and able to work on own initiative.
- Can follow a process / way of working.
About Us
At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast‑paced, high-impact and agile environment, where sustainability and long‑term customer partnerships are at the heart of what we do.
Technical Customer Experience Advisor in Rotherham employer: Safetykleen
Safetykleen is an exceptional employer located in Dinnington, South Yorkshire, offering a supportive work culture that prioritises employee wellbeing and career growth. With a strong focus on work-life balance, comprehensive healthcare benefits from day one, and opportunities for professional development, employees are empowered to thrive in their roles while making a meaningful impact on customer satisfaction. Join a dynamic team where your technical expertise will be valued, and enjoy a range of perks including corporate discounts and recognition schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Experience Advisor in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Safetykleen. Understand their services and values, especially how they focus on sustainability and customer partnerships. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, think of examples from your past experiences where you've successfully resolved problems. Be ready to share these stories during your interview to demonstrate your expertise and approach.
✨Tip Number 3
Show off your communication skills! As a Technical Customer Experience Advisor, you'll be the first point of contact for customers. Practice explaining complex technical concepts in simple terms. This will highlight your ability to connect with customers and ensure they feel supported.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out and landing that interview. Plus, it’s super easy to do!
We think you need these skills to ace Technical Customer Experience Advisor in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Customer Experience Advisor role. Highlight any relevant technical support experience and customer service achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your problem-solving skills can make a difference at Safetykleen.
Show Off Your Communication Skills:Since this role involves a lot of communication, ensure your written application is clear and concise. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Safetykleen
✨Know Your Tech
Brush up on your technical knowledge related to fault-finding and troubleshooting. Be prepared to discuss specific examples of how you've solved technical issues in the past, as this will show your expertise and problem-solving skills.
✨Customer-Centric Mindset
Since the role focuses heavily on customer experience, think of instances where you’ve gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to delivering superior service.
✨Practice Communication Skills
As you'll be communicating with customers via phone, email, and chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style.
✨Familiarise Yourself with Safetykleen
Research Safetykleen’s services and values. Understanding their mission and how they operate will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
