At a Glance
- Tasks: Be the friendly first point of contact for customers, solving problems and boosting retention.
- Company: Join Safetykleen, a stable and growing business focused on sustainability and customer partnerships.
- Benefits: Enjoy hybrid work, healthcare from day one, and excellent progression opportunities.
- Other info: Dynamic environment with events, recognition schemes, and wellbeing perks.
- Why this job: Make a real impact by delivering standout customer experiences in a supportive team.
- Qualifications: Passion for customer service, strong communication skills, and ability to multitask.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dinnington, South Yorkshire, United Kingdom
Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits & Progression
An exciting opportunity has arisen due to internal progression within the team, creating the chance to join Safetykleen’s high-energy Tele-based Customer Service team in Dinnington. Become the friendly first point of contact for our customers, making every customer feel like your only customer. You’ll solve problems, keep accounts running smoothly, boost retention, and spot risks before they become issues - all while partnering closely with internal teams to keep service seamless. If you love variety, ownership, and delivering a standout customer experience, you’ll thrive here.
Why you’ll love it:
- Work–life balance: Monday–Friday, no weekends, day shifts only
- Hybrid: 3 days in our Dinnington office + up to 2 days from home (optional)
- Healthcare from day 1 + 5% pension + 3x life assurance
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
What you’ll do:
- Be the first line hero for inbound calls and emails - owning queries end-to-end and delivering brilliant service
- Proactively reach out to customers to strengthen relationships
- Support customers via live chat, responding quickly and professionally
- Keep our CRM spotless - accurate data entry and updates, every time
- Allocate, monitor and allocate enquiries or complaints to secure swift resolutions
- Log and track activity through our CRM to ensure seamless communication
What you’ll bring:
- A genuine passion for putting customers first and delivering superior service
- Clear, confident written and verbal communication
- Calm under pressure; able to juggle multiple tasks without dropping the detail
- A proactive team player who’s also comfortable working on your own initiative
- Happy to follow processes while suggesting smart improvements
We are Safetykleen. At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.
Ready to make an impact? Apply now and help us keep customers smiling - every single day.
Customer Experience Advisor in Rotherham employer: Safetykleen
Safetykleen in Dinnington is an excellent employer that fosters a high-performance culture, providing a dynamic and supportive environment for its employees. With a strong focus on career progression based on results, team members are encouraged to develop their skills and achieve their professional goals. The hybrid work model offers flexibility, making it an attractive place for motivated individuals looking to thrive in their careers while contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Safetykleen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Safetykleen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Safetykleen:Your cover letter is your chance to shine! Tell us why you want to work at Safetykleen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Safetykleen!
How to prepare for a job interview at Safetykleen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
