At a Glance
- Tasks: Engage with customers, build relationships, and support Account Managers in delivering exceptional service.
- Company: Join Safetykleen, a leader in sustainable cleaning and waste management services.
- Benefits: Competitive salary, bonus potential, private healthcare, and career development opportunities.
- Other info: Dynamic team environment with a focus on innovation and sustainability.
- Why this job: Make a real impact by enhancing customer experiences and supporting business growth.
- Qualifications: Experience in customer service or sales support, strong communication skills, and CRM knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Location
Dinnington, South Yorkshire, United Kingdom
Customer Engagement Executive - Building Relationships | Connecting Customers | Supporting Account Growth
About the Role
Our customers are at the heart of everything we do, and we’re looking for someone who can help strengthen these important relationships.
As a
Customer Engagement Executive , you’ll be the connection point between our customers and Account Management team.
You’ll proactively engage with customers, reconnect with key contacts, understand their needs and arrange valuable customer review meetings that help our Account Managers deliver exceptional service.
This role is perfect for someone who enjoys speaking with people, building rapport and creating positive customer experiences.
You’ll play a key role in ensuring our customers feel valued, engaged and supported throughout their journey with Safetykleen.
Working closely with Account Managers, Sales and Operations teams, you’ll help identify opportunities, strengthen partnerships and support customer retention and growth.
About Us
At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help businesses operate more safely, sustainably and efficiently.
With operations across 15 countries and over 1 million services delivered every year, you’ll join a growing business where strong customer relationships, innovation and sustainability are at the heart of everything we do.
- What You'll Be Doing
- Proactively engaging with customers to arrange customer review meetings for our Account Managers.
- Building strong relationships with customer contacts through friendly, professional conversations.
- Reconnecting with customers who haven’t been engaged recently and creating opportunities to strengthen relationships.
- Understanding customer needs, challenges and priorities, and sharing valuable insights with the Account Management team.
- Confidently communicating the value of regular customer reviews and overcoming objections.
- Managing your customer engagement pipeline to ensure customers receive proactive, consistent contact.
- Preparing Account Managers with relevant customer background and insights ahead of meetings.
- Maintaining accurate CRM records, customer conversations, appointments and follow-up actions.
- Working collaboratively with Sales, Service and Operations teams to deliver an outstanding customer experience.
What We Offer
- £28,000 salary + up to £2,400 annual bonus (paid monthly)
- Private healthcare from day one
- 5% contributory pension scheme
- Enhanced maternity and paternity pay
- Life assurance (3x salary)
- Learning and career development opportunities
- Employee discount and wellbeing schemes
- Cycle to Work scheme
- Employee Assistance Programme
About You
You’re a confident communicator who enjoys speaking with customers and building strong working relationships.
You’ll be organised, proactive and comfortable managing conversations, follow-ups and appointment activity to support our Account Managers.
You’ll have
- Experience in customer service, appointment setting, sales support or a similar role.
- Confidence speaking with customers over the phone.
- Experience working towards KPIs or activity targets.
- Strong organisation skills and attention to detail.
- Experience using CRM systems.
- Experience supporting Account Managers or customer relationship teams.
- Experience using Microsoft Dynamics CRM.
- Experience within waste management, environmental or industrial services .
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Customer Engagement Executive in Rotherham employer: Safetykleen
Safetykleen in Dinnington is an excellent employer that fosters a high-performance culture, providing a dynamic and supportive environment for its employees. With a strong focus on career progression based on results, team members are encouraged to develop their skills and achieve their professional goals. The hybrid work model offers flexibility, making it an attractive place for motivated individuals looking to thrive in their careers while contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Safetykleen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Safetykleen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Executive in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Safetykleen:Your cover letter is your chance to shine! Tell us why you want to work at Safetykleen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Safetykleen!
How to prepare for a job interview at Safetykleen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
