Service Team Leader in Elmswell

Monday to Friday • Day Shifts • No Weekend or Bank Holiday Working • Excellent Career Growth

The Opportunity

Are you a great people leader with a passion for delivering a high-level service to customers.

Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management?

Safetykleen is currently looking for a Service Team Leader to join our Elmswellteam and contribute to our mission of providing safe, sustainable solutions to our clients.

Position Overview

We’re looking for a hands-on, motivated Service Team Leader to lead, develop, and support a team of service technicians.

In this varied and fast-paced role, you’ll coordinate and schedule field service operations, regularly visit customer sites to ensure our equipment is operating at peak performance, and champion the highest standards of safety, quality, and customer satisfaction.

This is an excellent opportunity for someone who enjoys balancing leadership responsibilities with time in the field, and who is passionate about building a high-performing team while delivering outstanding service.

Key Responsibilities

• Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback.
• Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly.
• Coordinate and schedule service assignments, ensuring timely and efficient service completions.
• Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices.
• Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns.
• Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency.
• Collaborate with internal departments to streamline processes and enhance service delivery.
• Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture.
• Prepare reports on service activities, including safety incidents, and customer satisfaction.

Benefits of Service Team Leader

• Monday to Friday – No Weekends.
• 25 days holiday + 8 Bank Holidays off.
• 5% contributory pension and life assurance (3x salary).
• Private healthcare from day one.
• Enhanced maternity, paternity and sick pay.
• 24/7 Employee Assistance Programme with confidential support.
• Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback.
• Cycle to Work scheme.
• Employee recognition and referral rewards scheme.
• Training and development opportunities to support your career progression.

Skills & Experience

• Previous management experience in a service led industry.
• Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Exceptional organisational and time management skills to handle multiple projects simultaneously.
• Effective communication skills to interact with customers, team members, and stakeholders.
• Proficiency in using relevant software, such as scheduling tools and reporting systems.
• Valid UKdriver's license - 7.5 tonne required.

About Us

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance.

With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.

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