At a Glance
- Tasks: Build strong customer relationships and drive revenue growth in waste management.
- Company: Join Safetykleen, a leader in eco-friendly waste solutions with a global impact.
- Benefits: Competitive salary, healthcare from day one, 25 days holiday, and wellness perks.
- Other info: Dynamic team culture with clear progression and recognition for success.
- Why this job: Make a real difference for the planet while developing your career.
- Qualifications: Experience in telesales or customer management; training provided.
The predicted salary is between 28000 - 40000 £ per year.
Imagine working for a company where your role actually matters for the planet.
We are seeking a customer-focused, driven and proactive individual to help drive customer satisfaction, retention, and revenue growth across our growing waste services division. Through targeted outbound calls, you’ll build strong customer relationships, identify opportunities, and help customers maximise the value of our waste management solutions. This is an exciting time to join Safetykleen as we continue to expand our waste division and grow our customer base. You’ll be part of a high-energy team that takes pride in delivering excellent customer experiences, celebrates success, and supports personal and professional development.
Why You’ll Love It
- Salary £28,000 OTE £38-£40k
- Worklife balance: Monday to Friday, no weekends, day shifts only
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days’ holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
About Safetykleen
We’re Safetykleen – a world leader with 50 years’ experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts‑cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet. And while we operate on a global scale, the real power of our business lives in our branches. Our people are at the heart of our mission.
What You’ll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
- Manage and develop an existing customer base within waste, helping to protect revenue and identify opportunities to grow account value through upsell and cross‑sell activity
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow‑through and informed decision‑making
- Act as a key link across the business, working closely with managers, account managers, retention, and credit control to support swift and effective service delivery
About You
You’ll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone‑based role. You’ll be confident with customers, commercially aware, and comfortable working to targets in a fast‑paced environment.
- Can manage inbound and outbound customer contact professionally, including resolving issues when needed
- Have a track record of identifying upsell and cross‑sell opportunities
- Are comfortable working to KPIs, deadlines and service standards
- Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities
- Waste sales experience is desired – but full training is provided
When you join Safetykleen, you’ll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.
Telesales Specialist - Waste in Dinnington employer: Safetykleen
At Safetykleen, we pride ourselves on being an employer that truly values its people and the planet. As a Telesales Specialist in our waste services division, you'll enjoy a supportive work culture that prioritises personal and professional growth, alongside a competitive salary and comprehensive benefits including healthcare from day one and generous holiday allowances. Join us in making a meaningful impact while enjoying a balanced work-life schedule and numerous employee recognition initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Specialist - Waste in Dinnington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Safetykleen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Safetykleen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales Specialist - Waste in Dinnington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Safetykleen:Your cover letter is your chance to shine! Tell us why you want to work at Safetykleen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Safetykleen!
How to prepare for a job interview at Safetykleen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
