At a Glance
- Tasks: Lead a team to ensure smooth customer onboarding and exceptional service delivery.
- Company: Join Safetykleen, a growing business focused on sustainability and customer partnerships.
- Benefits: Enjoy a competitive salary, bonus, private healthcare, and generous holiday allowance.
- Other info: Be part of a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing teams and enhancing customer experiences.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
The predicted salary is between 32000 - 34400 £ per year.
We’re looking for an experienced and customer-focused Customer Onboarding Team Leader to lead our Contract Validation team and play a key role in delivering a seamless customer experience from contract completion through to service commencement. Leading a team of Coordinators, you’ll ensure customer contracts are accurately validated, onboarding journeys are managed effectively, and our customers receive exceptional service from the very beginning of their partnership with Safetykleen. This is an exciting opportunity for a passionate people leader who enjoys developing teams, improving processes and making a real impact within a growing business. You’ll be responsible for creating a positive, high-performing team culture while ensuring operational excellence and customer satisfaction remain at the heart of everything we do.
At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.
What You'll Be Doing
- Leading, coaching and developing the Contract Validation team to deliver exceptional customer experiences and achieve performance goals.
- Creating a positive, engaged and high-performing team culture through regular coaching, feedback, communication and development conversations.
- Managing daily workloads, priorities and resource allocation to ensure contracts are validated accurately and customer onboarding journeys are delivered smoothly.
- Monitoring KPIs, quality standards and customer outcomes, identifying opportunities to improve performance and service excellence.
- Acting as the escalation point for customer issues, complaints and risks, ensuring timely resolution and effective communication.
- Ensuring customer information, interactions and contract updates are accurately maintained across CRM and business systems.
- Collaborating with Sales, Account Management, Operations and internal stakeholders to deliver seamless customer implementation and service commencement.
- Supporting recruitment, training and continuous improvement initiatives to enhance team capability, processes and customer experience.
What We Offer
- £32,000 plus bonus of up to £2,400 annually paid monthly
- 25 days’ holiday plus Bank Holidays
- Private healthcare from day one
- 5% contributory pension scheme
- Enhanced maternity and paternity pay
- Life assurance (3x salary)
- Learning and career development opportunities
- Employee discount and wellbeing schemes
- Cycle to Work scheme
- Employee Assistance Programme
About You
You’re an experienced people leader who enjoys developing teams, delivering excellent customer service and improving the way things work. You’ll have experience managing customer-facing teams, working towards KPIs and creating a culture where people feel supported, motivated and empowered to deliver great results. You will have:
- Proven experience leading and motivating customer service, administration or operations teams
- Experience coaching colleagues and improving individual and team performance
- A strong track record of delivering against targets, KPIs and service expectations
- Excellent communication skills with the confidence to manage challenging conversations
- Experience handling customer complaints, escalations and service issues
- Strong organisational skills with the ability to manage competing priorities
- Experience using CRM systems and Microsoft Office applications
- A proactive, customer-focused mindset with a passion for continuous improvement
Adventageous:
- Experience within waste management, environmental services, industrial services.
- Experience with Microsoft Dynamics
When you join Safetykleen, you’ll be part of a supportive, ambitious and growing business where your leadership, ideas and development genuinely matter.
Customer Onboarding Team Leader in Dinnington employer: Safetykleen
Safetykleen in Dinnington is an excellent employer that fosters a high-performance culture, providing a dynamic and supportive environment for its employees. With a strong focus on career progression based on results, team members are encouraged to develop their skills and achieve their professional goals. The hybrid work model offers flexibility, making it an attractive place for motivated individuals looking to thrive in their careers while contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Team Leader in Dinnington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Safetykleen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Safetykleen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Team Leader in Dinnington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Safetykleen:Your cover letter is your chance to shine! Tell us why you want to work at Safetykleen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Safetykleen!
How to prepare for a job interview at Safetykleen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
