At a Glance
- Tasks: Engage with customers, build relationships, and drive satisfaction and revenue growth.
- Company: Join Safetykleen, a leader in eco-friendly solutions with a supportive culture.
- Benefits: Earn £28,000 with OTE up to £40k, plus healthcare, pension, and 25 days holiday.
- Other info: Dynamic team environment focused on growth, recognition, and celebrating success.
- Why this job: Make a real impact on customer happiness while enjoying a balanced work-life.
- Qualifications: Experience in customer management or telesales, with strong communication skills.
The predicted salary is between 28000 - 40000 £ per year.
We are seeking a customer-focused, driven and proactive person to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions. You’ll be joining a high-energy team that cares deeply about customer experience and takes real pride in doing things well. Leadership is focused on creating a positive, purposeful environment where people feel valued, know their part, and are encouraged to grow. It’s a team that celebrates wins, learns quickly from setbacks, embraces challenge and keeps evolving to deliver even better outcomes for customers. High standards matter here, as does following the right process - while also recognising effort, celebrating success and enjoying strong performance together.
Why You’ll Love It
- Salary £28,000 OTE £38-£40k
- Worklife balance: Monday to Friday, no weekends, day shifts only
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days’ holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
About Safetykleen
We’re Safetykleen – a world leader with 50 years’ experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts‑cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet. Our people are at the heart of our mission.
What You’ll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience.
- Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross‑sell activity.
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action.
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn.
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow‑through and informed decision‑making.
- Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery.
About You
- You’ll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone‑based role.
- You’ll be confident with customers, commercially aware, and comfortable working to targets in a fast‑paced environment.
- Can manage inbound and outbound customer contact professionally, including resolving issues when needed.
- Have a track record of identifying upsell and cross‑sell opportunities.
- Are comfortable working to KPIs, deadlines and service standards.
- Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
When you join Safetykleen, you’ll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.
Customer Account Manager in Dinnington employer: Safetykleen
At Safetykleen, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. With a competitive salary package, comprehensive healthcare from day one, and a strong focus on work-life balance, our team enjoys a supportive environment where achievements are celebrated and personal development is encouraged. Join us in making a meaningful impact on the planet while advancing your career in a dynamic and rewarding role as a Customer Account Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Dinnington
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's values, mission, and recent achievements. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how your experience in customer management or telesales aligns with their needs. Be ready to share specific examples of how you've built strong customer relationships and driven revenue growth.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Safetykleen team and contributing to their mission.
We think you need these skills to ace Customer Account Manager in Dinnington
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer management or account management. We want to see how you've built strong relationships and driven customer happiness in your previous roles.
Be Proactive in Your Approach:In your application, demonstrate your proactive nature. Share examples of how you've identified opportunities for upselling or cross-selling, and how you’ve taken the initiative to follow up on customer needs.
Keep It Professional and Engaging:Your written application should reflect your professionalism. Use a friendly tone but keep it engaging. Remember, we’re looking for someone who can manage inbound and outbound contact with confidence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Safetykleen
✨Know Your Customer
Before the interview, research Safetykleen and their customer base. Understand their products and how they help businesses operate more responsibly. This will show your genuine interest in the role and help you discuss how you can drive customer happiness and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong customer relationships. Highlight specific instances where your proactive approach led to increased customer satisfaction or revenue growth. This aligns perfectly with what they're looking for in a Customer Account Manager.
✨Be Ready to Discuss KPIs
Since the role involves working to targets, be prepared to talk about how you've met or exceeded KPIs in previous roles. Share metrics or achievements that demonstrate your ability to manage accounts effectively and identify upsell opportunities.
✨Emphasise Team Collaboration
Safetykleen values teamwork, so be ready to discuss how you've collaborated with others in your previous roles. Share examples of how you’ve worked with different departments to ensure swift service delivery and enhance the customer experience.
