At a Glance
- Tasks: Lead and motivate the Credit Control team to achieve collection targets and resolve customer issues.
- Company: Join Safetykleen, a leader in safe and efficient business operations.
- Benefits: £35,000 salary, £6,000 bonus, 25 days holiday, private healthcare, and career development opportunities.
- Other info: Dynamic role with excellent leadership opportunities and a focus on teamwork.
- Why this job: Make a real impact on cash collection and customer satisfaction in a supportive environment.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 35000 - 41000 £ per year.
At Safetykleen, we help businesses operate more safely, responsibly and efficiently through our parts cleaning, waste collection and environmental advisory services. We are looking for a Credit Control Team Leader to support the day-to‑day leadership of our Billing and Credit Control team across the UK and Ireland. This is a hands‑on role for someone who enjoys working closely with a team, supporting strong collections activity, helping manage customer account issues and keeping credit control activity moving with pace, accuracy and professionalism. This role is about more than managing overdue accounts. It is about helping the team stay focused, supported and consistent, while ensuring customer conversations are handled fairly, commercially and with care.
What You’ll Be Doing
- Supporting, guiding and motivating the Credit Control team in their day‑to‑day activity
- Helping the team deliver against agreed collection targets, KPIs and service expectations
- Providing coaching, feedback and practical support to team members
- Helping manage aged debt, reduce risk and minimise potential write‑offs
- Supporting the review of customer accounts where further action or legal escalation may be required
- Handling escalated customer account queries professionally and constructively
- Working with colleagues across the business to help resolve customer issues quickly and clearly
- Ensuring credit control systems are updated accurately and reflect current activity
- Preparing updates, reports and information on collections and debt activity for management
- Supporting process changes across the Order to Cash function where required
- Providing training and guidance to help maintain a consistent approach across the team
The Package
£35,000 annual salary plus £6,000 bonus paid monthly. 25 days holiday plus Bank Holidays, 5% contributory pension scheme, family life assurance (3× salary), private healthcare from day 1, enhanced maternity and paternity pay, cycle to work scheme, employee assistance programme with 24/7 confidential helpline support, and access to learning opportunities to support career development.
What We’re Looking For
- Experience in credit control, collections or debt management
- Experience supervising, mentoring or leading others
- Strong communication skills, with the confidence to handle escalated customer conversations
- The ability to work under pressure and manage deadlines
- Good judgement when dealing with customer disputes, risk and sensitive account issues
- Strong attention to detail and accurate record keeping
- Good Microsoft Office skills and confidence using credit control systems
- The ability to challenge constructively and work with stakeholders to find solutions
Why join Safetykleen?
This is a great opportunity to step into a visible team leadership role where your work will have a direct impact on cash collection, customer resolution and business performance. You will be joining a business with a clear purpose, a strong UK and Ireland presence, and a team where good leadership, clear communication and commercial focus really matter. If you have strong credit control experience and are ready to lead, coach and make a wider impact, we would like to hear from you. Apply today and help us support a strong, customer‑focused credit control function.
Credit Control Lead: Drive Collections & Customer Care in Dinnington employer: Safetykleen
At Safetykleen, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment where team leadership is valued. With competitive benefits including a generous salary, bonus structure, and comprehensive healthcare from day one, we foster a culture of growth and development, ensuring our employees have the resources they need to thrive in their careers. Join us in a role that not only impacts business performance but also prioritises customer care and team cohesion across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Lead: Drive Collections & Customer Care in Dinnington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and team leadership. Think about how you can showcase your experience in managing collections and resolving customer issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Safetykleen is all about responsible and efficient operations, so make sure to highlight how your skills can contribute to their mission when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for leading the Credit Control team at Safetykleen.
We think you need these skills to ace Credit Control Lead: Drive Collections & Customer Care in Dinnington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Control Team Leader. Highlight your experience in credit control, collections, and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how you can motivate a team. Show us your personality and let us know why you’d be a great fit for Safetykleen.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it's hitting collection targets or resolving customer disputes, we want to hear about the impact you've made in previous roles. Numbers and examples go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Safetykleen
✨Know Your Numbers
Before the interview, brush up on key metrics related to credit control and collections. Be ready to discuss how you've met or exceeded KPIs in your previous roles. This shows you understand the importance of targets and can drive results.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your approach to motivating team members and resolving conflicts. Safetykleen values strong leadership, so demonstrating your ability to guide and support others will set you apart.
✨Master Customer Conversations
Think of specific instances where you've handled escalated customer queries effectively. Be ready to role-play these scenarios during the interview. This will showcase your communication skills and your ability to manage sensitive situations with care.
✨Be Ready for Process Discussions
Familiarise yourself with common credit control processes and be prepared to discuss how you've improved them in the past. Safetykleen is looking for someone who can support process changes, so showing your proactive approach to efficiency will resonate well.
