At a Glance
- Tasks: Build strong customer relationships and drive account growth through proactive engagement.
- Company: Join Safetykleen, a global leader in eco-friendly solutions with a mission for a cleaner planet.
- Benefits: Enjoy work-life balance, healthcare from day one, and generous employee perks.
- Other info: Dynamic workplace focused on growth, recognition, and celebrating successes together.
- Why this job: Make a real impact on the environment while developing your career in a supportive team.
- Qualifications: Experience in customer management or telesales, with a knack for building relationships.
The predicted salary is between 30000 - 40000 € per year.
Imagine working for a company where your role actually matters for the planet. We’re Safetykleen - a world leader with 50 years’ experience across 15 countries, helping businesses keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. Your ideas matter in a culture built on Respect and Winning Together. Your work directly contributes to a cleaner planet.
About the Role
We are seeking a customer-focused, driven and proactive Customer Account Manager to drive customer happiness, retention and revenue growth. In this role, you will engage directly with existing customers through targeted outbound calls, building strong relationships and helping customers get maximum value from our solutions. You’ll be joining a high-energy team that cares deeply about customer experience and takes real pride in doing things well. Leadership is focused on creating a positive, purposeful environment where people feel valued, know their part, and are encouraged to grow. It’s a team that celebrates wins, learns quickly from setbacks, embraces challenge and keeps evolving to deliver even better outcomes for customers. High standards matter here, as does following the right process - while also recognising effort, celebrating success and enjoying strong performance together.
Why You’ll Love It
- We offer the chance to join a well-established business with strong values, a clear purpose and real opportunities to develop.
- Worklife balance: Monday to Friday, no weekends, day shifts only.
- Healthcare from day 1 + 5% pension + 3x life assurance.
- Events, celebrations & prizes; employee recognition and referral schemes.
- Enhanced maternity & paternity pay; enhanced sick pay.
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work.
- Free parking.
- Real growth: access to internal and external courses; clear progression based on performance.
What You’ll Be Doing
- Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience.
- Manage and develop an existing customer base, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity.
- Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action.
- Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn.
- Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making.
- Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery.
About You
You’ll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone-based role. You’ll be confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment. You can manage inbound and outbound customer contact professionally, including resolving issues when needed, have a track record of identifying upsell and cross-sell opportunities, are comfortable working to KPIs, deadlines and service standards, and can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
When you join Safetykleen, you’ll find a welcoming and inclusive workplace where your voice is heard, your talents are appreciated, and your development is based on merit and performance.
Account Manager in Dinnington employer: Safetykleen
At Safetykleen, we pride ourselves on being a purpose-driven employer where your contributions directly impact the planet's health. Our vibrant work culture fosters respect and collaboration, ensuring that every team member feels valued and empowered to grow. With a strong focus on employee wellbeing, competitive benefits, and clear pathways for career advancement, joining us as an Account Manager means becoming part of a dedicated team committed to delivering exceptional customer experiences while making a positive environmental impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Dinnington
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's values, mission, and recent achievements. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goal of a cleaner planet.
✨Tip Number 2
Practice your pitch! Think about how your skills in customer management and account growth can directly benefit Safetykleen. Be ready to share specific examples of how you've built strong relationships and driven revenue in past roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it shows you're proactive and really keen on joining the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about wanting to be part of the Safetykleen family and contribute to their mission.
We think you need these skills to ace Account Manager in Dinnington
Some tips for your application 🫡
Show Your Passion for the Planet:When writing your application, let your enthusiasm for environmental sustainability shine through. We want to see how your values align with our mission at Safetykleen, so share any relevant experiences or ideas that demonstrate your commitment to making a positive impact.
Highlight Customer-Centric Experience:As an Account Manager, your ability to build strong relationships is key. Make sure to showcase any previous roles where you’ve successfully managed customer accounts or provided exceptional service. Use specific examples to illustrate how you’ve driven customer happiness and retention.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with customers, so show us you can do the same in your application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in joining our team at Safetykleen.
How to prepare for a job interview at Safetykleen
✨Know Your Stuff
Before the interview, make sure you understand Safetykleen's mission and values. Familiarise yourself with their parts-cleaning solutions and how they contribute to a cleaner planet. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Customer Skills
Prepare examples from your past experiences that highlight your ability to build strong customer relationships. Think about times when you successfully upsold or cross-sold products, and be ready to discuss how you managed customer needs and resolved issues effectively.
✨Be Data Savvy
Since the role involves using CRM systems and maintaining accurate customer data, brush up on your skills with these tools. Be prepared to discuss how you've used data to drive decisions in previous roles, and demonstrate your comfort with Excel and other relevant software.
✨Embrace the Team Spirit
Safetykleen values teamwork and collaboration, so be ready to talk about how you work well in a team environment. Share examples of how you've celebrated wins with colleagues or learned from setbacks, showing that you align with their culture of respect and winning together.
