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- Tasks: Be the hero for customers, solving queries and delivering outstanding service.
- Company: Join Safetykleen, a leading provider of environmental services with a vibrant team.
- Benefits: Enjoy a competitive salary, healthcare, hybrid work, and 25 days holiday.
- Why this job: Make a real impact by keeping customers happy and building strong relationships.
- Qualifications: Passion for customer service, clear communication, and a proactive attitude.
- Other info: Join a supportive workplace with real growth opportunities and employee recognition.
The predicted salary is between 23800 - 26000 £ per year.
Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits & Progression
Make every customer feel like your only customer. Join Safetykleen’s high-energy Tele-based Customer Service team in Dinnington and become the friendly first point of contact for our customers. You’ll solve problems, keep accounts running smoothly, boost retention, and spot risks before they become issues – all while partnering closely internally to keep service seamless.
If you love variety, ownership, and delivering a standout customer experience, you’ll thrive here.
Why you’ll love it
- Salary: £23,800–£26,000 per annum
- Work–life balance: Monday–Friday, no weekends, day shifts only
- Hybrid: 3 days in our Dinnington office + up to 2 days from home (optional)
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days’ holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
What you’ll do
- Be the first line hero for inbound calls and emails – owning queries end-to-end and delivering brilliant service
- Proactively reach out to customers to strengthen relationships
- Support customers via live chat, responding quickly and professionally
- Keep our CRM spotless – accurate data entry and updates, every time
- Allocate, monitor and escalate enquiries or complaints to secure swift resolutions
- Log and track activity through our CRM to ensure seamless communication
What you’ll bring
- A genuine passion for putting customers first and delivering superior service
- Clear, confident written and verbal communication
- Calm under pressure; able to juggle multiple tasks without dropping the detail
- A proactive team player who’s also comfortable working on your own initiative
- Happy to follow processes while suggesting smart improvements
We are Safetykleen
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services. We operate in 14 countries, employ 2,000+ people across 92 branches, and deliver 1 million+ services each year. In the UK & Ireland, we have 19 branches and around 600 passionate colleagues united by our mission to make the planet Safer and Kleener.
Join a welcoming, inclusive workplace where your voice matters, your talents are valued, and your career growth is based on merit and performance.
Ready to make an impact? Apply now and help us keep customers smiling – every single day.
Customer Support Specialist employer: Safetykleen
Contact Detail:
Safetykleen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Safetykleen. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your personality! Safetykleen is looking for someone who can deliver a standout customer experience. Don’t be afraid to let your friendly side shine through in your conversations – it’s all about making that connection!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making every customer feel valued!
Keep It Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills without unnecessary fluff!
Tailor Your Application: Take the time to tailor your application to the role of Customer Support Specialist. Highlight relevant experiences and skills that match the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Safetykleen and what we stand for!
How to prepare for a job interview at Safetykleen
✨Know the Company Inside Out
Before your interview, take some time to research Safetykleen. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving abilities and how you’ve maintained calm under pressure, as these are key traits for a Customer Support Specialist.
✨Practice Clear Communication
Since the role requires clear verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself confidently.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, growth opportunities, or how they measure success in the role. It shows that you’re engaged and thinking about your future with the company.