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- Tasks: Be the hero for customers, solving queries and delivering outstanding service.
- Company: Join Safetykleen, a leading provider in environmental services with a vibrant team.
- Benefits: Enjoy a competitive salary, healthcare from day one, and 25 days holiday.
- Why this job: Make a real impact by keeping customers happy and building strong relationships.
- Qualifications: Passion for customer service, clear communication, and a proactive attitude.
- Other info: Hybrid work model, excellent career progression, and a supportive workplace culture.
The predicted salary is between 23800 - 26000 £ per year.
Permanent | Mon-Fri (Day Shifts Only) | No Weekends | Hybrid (3 office / 2 home, optional) | Excellent Benefits & Progression
Make every customer feel like your only customer. Join Safetykleen’s high-energy Tele-based Customer Service team in Dinnington and become the friendly first point of contact for our customers. You’ll solve problems, keep accounts running smoothly, boost retention, and spot risks before they become issues – all while partnering closely internally to keep service seamless.
If you love variety, ownership, and delivering a standout customer experience, you’ll thrive here.
Why you’ll love it
- Salary: £23,800–£26,000 per annum
- Work–life balance: Monday–Friday, no weekends, day shifts only
- Hybrid: 3 days in our Dinnington office + up to 2 days from home (optional)
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days’ holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Free parking
- Real growth: access to internal and external courses; clear progression based on performance
What you’ll do
- Be the first line hero for inbound calls and emails – owning queries end-to-end and delivering brilliant service
- Proactively reach out to customers to strengthen relationships
- Support customers via live chat, responding quickly and professionally
- Keep our CRM spotless – accurate data entry and updates, every time
- Allocate, monitor and escalate enquiries or complaints to secure swift resolutions
- Log and track activity through our CRM to ensure seamless communication
What you’ll bring
- A genuine passion for putting customers first and delivering superior service
- Clear, confident written and verbal communication
- Calm under pressure; able to juggle multiple tasks without dropping the detail
- A proactive team player who’s also comfortable working on your own initiative
- Happy to follow processes while suggesting smart improvements
We are Safetykleen
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services. We operate in 14 countries, employ 2,000+ people across 92 branches, and deliver 1 million+ services each year. In the UK & Ireland, we have 19 branches and around 600 passionate colleagues united by our mission to make the planet Safer and Kleener.
Join a welcoming, inclusive workplace where your voice matters, your talents are valued, and your career growth is based on merit and performance.
Ready to make an impact? Apply now and help us keep customers smiling – every single day.
Customer Support Specialist employer: Safetykleen
Contact Detail:
Safetykleen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Safetykleen's values, services, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly first point of contact, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during your interview! Think of ways you can improve customer service or streamline processes at Safetykleen. Share these ideas to show you're not just a team player but also a problem solver.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your genuine passion for customer service in your application. We want to see how you’ve gone above and beyond to make customers feel valued in your previous roles.
Be Clear and Confident: When writing your application, use clear and confident language. This reflects the communication skills we’re looking for in a Customer Support Specialist. Keep it professional but let your personality shine through!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific experiences that relate to the responsibilities listed, like handling queries or using CRM systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Safetykleen
✨Know the Company Inside Out
Before your interview, take some time to research Safetykleen. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you’ve maintained calm under pressure, as these are crucial for a Customer Support Specialist role.
✨Practice Clear Communication
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with expressing yourself confidently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.