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- Tasks: Engage with customers, solve challenges, and build lasting relationships.
- Company: Join Safetykleen, a leader in environmental services across Europe.
- Benefits: Enjoy competitive pay, generous holiday, private healthcare, and wellness discounts.
- Why this job: Make a real impact on customer satisfaction and sustainability while growing your career.
- Qualifications: Customer-focused mindset with strong relationship-building skills required.
- Other info: Field-based role with potential overnight stays; travel around North East England & Scotland.
The predicted salary is between 28000 - 32000 £ per year.
At Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset. This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.
As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships across North East England & Scotland. Please note: this is a field-based role and may require up to two overnight stays per week.
If you’re someone who:
- Loves meeting customers face-to-face (around two per day)
- Knows how to turn around a tricky relationship
- Is commercially savvy and consultative in approach
- Believes that customer success equals company success
- Wants to work for a company that’s serious about sustainability and service… this role could be for you.
What you’ll do:
- Own and revive high-risk customer accounts
- Uncover insights that help us serve better
- Collaborate across teams to drive smarter decisions
- Deliver value, not just solutions
- Spot opportunities to grow accounts, not just save them
- Be a trusted face of Safetykleen on the ground.
The package:
- £35,000 - £40,000 - OTE approx. £60,000 per annum.
- 25 days holiday plus Bank Holidays.
- 5% Contributory Pension scheme.
- Family Life assurance of 3 times life cover salary.
- Private healthcare scheme from day 1.
- Enhanced maternity and paternity pay.
- Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
- Taste Card Membership discount.
- Discount and cashback at many retailers.
- Cycle to work scheme.
- Employee Assistance Program with 24/7 confidential helpline support for employees.
- Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
- CEO & Leadership Employee recognition awards.
- Employee referral scheme.
We provide support and access to a range of internal and external courses to help and progress your career with us.
About us: Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe. Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm. We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener.
If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you.
Customer Success & Retention Manager (North East) employer: Safetykleen
Contact Detail:
Safetykleen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Manager (North East)
✨Tip Number 1
Familiarise yourself with Safetykleen's services and values. Understanding their commitment to sustainability and customer satisfaction will help you align your approach during interviews and discussions, showcasing that you share their mindset.
✨Tip Number 2
Network with current or former employees of Safetykleen on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Success & Retention Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences where you've successfully turned around challenging customer relationships. Being able to articulate these stories will demonstrate your capability and fit for the role.
✨Tip Number 4
Research the North East England and Scotland markets to understand the unique challenges and opportunities in customer retention within those regions. This knowledge will help you stand out as a candidate who is not only qualified but also well-informed about the local landscape.
We think you need these skills to ace Customer Success & Retention Manager (North East)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success & Retention Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer success, account management, and relationship building. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and sustainability. Mention specific examples of how you've successfully managed customer relationships and contributed to retention in past positions.
Showcase Your Soft Skills: Highlight your interpersonal skills, such as communication and problem-solving abilities, which are crucial for this role. Provide examples of how you've turned around tricky relationships or built trust with clients.
How to prepare for a job interview at Safetykleen
✨Show Your Customer-Centric Mindset
Demonstrate your passion for customer success by sharing specific examples of how you've engaged with clients in the past. Highlight instances where you turned around tricky relationships or went above and beyond to ensure customer satisfaction.
✨Prepare for Field-Based Scenarios
Since this role involves meeting customers face-to-face, be ready to discuss how you would approach these interactions. Think about how you can build trust quickly and effectively, and be prepared to share strategies for managing high-risk accounts.
✨Understand Safetykleen's Values
Familiarise yourself with Safetykleen's mission and values, especially their commitment to sustainability and service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Highlight Your Collaborative Skills
This role requires collaboration across teams, so be ready to provide examples of how you've successfully worked with others to drive smarter decisions. Discuss how you can leverage insights from different departments to enhance customer relationships.
